Receivable Management Services (RMS) since May 2000
Senior Agent in Customer Service
Dun & Bradstreet Jun 1998 - May 2000
Attorney File Specialist
Dun & Bradstreet Nov 1993 - May 1998
Administrative Support
Hills Department Stores Sep 1990 - Jan 1994
RTM Coordinator
Walsh & Brais Inc. Mar 1990 - Sep 1990
Courier/Chauffer
Education:
Cuyahoga Community College 1989 - 1998
Parma Senior High School 1980 - 1983
Diploma, English, History
Skills:
Customer Service Call Centers Management Accounts Receivable Customer Retention Account Management Customer Satisfaction Credit Vendor Management Outsourcing Process Improvement Call Center Risk Management New Business Development Team Building Operations Management Relationship Management Lead Generation Selling Contract Negotiation Negotiation Business Development