Eddie Diaz Saucedo

Salinas, California Area

view source

Location:

8250 Meadow Rd, Dallas, TX 75231

Industry:

Information Technology And Services

Work:

Alvarez Technology Group
Service Delivery Manager
Alvarez Technology Group
Key Account Manager
Opelin May 2013 - Aug 2016
Manager For It Service Desk Function and Incident Management Process
Softworld Nov 2012 - May 2013
It Service Management Consultant
Experis Executive France Dec 2011 - Jul 2012
Continual Service Improvement Analyst on British Petroleum Account

Education:

Skills:

It Service Management
Itil
Data Center
Incident Management
Integration
Service Desk
Bmc Remedy
Service Management
Vendor Management
It Management
Pmp
It Strategy
System Deployment
It Operations
Disaster Recovery
Information Technology
Service Delivery
Servers
Software Documentation
Management
Networking
Technical Support
Itil Certified
Enterprise Software
Sla
Change Management
Sdlc
Troubleshooting
Outsourcing
Enterprise Architecture
It Outsourcing
Security
Cross Functional Team Leadership
Solution Architecture
Problem Management
Pmo
Virtualization
Project Portfolio Management
Active Directory
Telecommunications
Business Objects
Governance
Remedy 7.X Administrator
Itsm Service Management
Itil Foundation Certified
It Service Desk Manager Experience
Operational Due Diligence For Remedy and Service Desk Implementations
Bilingual Spanish
Business Objects Infoview

Languages:

English
Spanish

Certifications:

Itil Foundation V3

Eddie Saucedo

view source

Director, Accounting And Finance

view source

Work:

Education:

Eddie Saucedo

view source

Eddie Saucedo

view source

Eddie Saucedo Allen, TX

view source

Work:

Experis IT Manpower Group assigned to British Petroleum Account
Houston, TX
Dec 2011 to Jul 2012
Continual Service Improvement Analyst Dell Inc
Fort Worth, TX
Nov 2010 to Sep 2011
Account Delivery Manager Dell Inc (Formerly Perot Systems Government Services)

Oct 2006 to Nov 2010
Senior IT Customer Service Consultant Dell Inc (Formerly Perot Systems)
Plano, TX
Oct 1995 to Oct 2006
IT Service Center Manager Dell Inc (Formerly Perot Systems)
Richardson, TX
Jun 1992 to Oct 1995
Network Operations Associate Electronic Data Systems
Salinas, CA
Feb 1987 to Jun 1992
Mainframe Hardware Planning Specialist Electronic Data Systems
Salinas, CA
Jan 1985 to Feb 1987
Operations Analyst

Education:

Exin
Allen, TX
2011 to 2011
Certificate in ITIL V3 Foundation BMC Remedy
Dallas, TX
Jan 2009 to Jan 2009
Certificate in Remedy AR System 7.x Administering Part III BMC Remedy
Largo, FL
Jan 2008 to Jan 2008
Certificate in Remedy AR System 7.x Administering Part I & II BMC Software
Tampa, FL
Jan 2007 to Jan 2007
Certificate in Remedy Service Desk and Change Management 7.x Administering EXIN
Plano, TX
Jan 2002 to Jan 2002
Certificate in ITIL V2 Foundation Heald Business College
San Jose, CA
Jan 1983 to Jan 1985
Diploma in Business Data Processing

Skills:

Bilingual - Spanish, Remedy ITSM 7.x Administrator, Sr. Service Desk experience, Service Management Implementations, Microsoft Windows, MS-Office Suite, MS-Outlook, Nortel PBX, ACD, CTI w/Remedy, Meridian Mail

Sr. Customer Service Consultant At Perot Systems Government Services

view source

Location:

Dallas/Fort Worth Area

Industry:

Information Technology and Services