Earl Arthur Berner

US Patent:

8348752, Jan 8, 2013

Filed:

May 2, 2011

Appl. No.:

13/098567

Inventors:

Earl Berner - Wylie TX, US
Martha Aldaco - Dallas TX, US
Tasos Kaiafas - McKinney TX, US
Gregory Skasko - Dallas TX, US

Assignee:

AT&T Intellectual Property I, LP - Atlanta GA

International Classification:

G06F 17/00

US Classification:

463 25, 463 40

Abstract:

A system that incorporates teachings of the present disclosure may operate, for example, according to a method for receiving a request to coordinate execution of a gaming application between a communication device and at least one device remotely located from the communication device, selecting a game rendering server from a plurality of game rendering servers according to a determination of at least one characteristic of the communication device, and instructing the game rendering server to transmit a stream associated with the gaming application responsive to determining that the communication device is unable to execute in whole or in part the gaming application from local computing resources of the communication device. The method can further include coordinating an exchange of first control information and second control information between the communication device and the at least one device. Other embodiments are disclosed.

US Patent:

20070133780, Jun 14, 2007

Filed:

Dec 9, 2005

Appl. No.:

11/298001

Inventors:

Earl Berner - Wylie TX, US
Kristina Robinson - San Antonio TX, US
Mark Magnusson - Mount Prospect IL, US
Jason Porter - Frisco TX, US
James Rushing - McKinney TX, US
Mark Welch - San Antonio TX, US

International Classification:

H04M 3/00
H04M 5/00

US Classification:

379265010

Abstract:

Methods and apparatus to handle support contacts in a call center are disclosed. An example method for handling a first contact to a support center includes receiving the first contact from a first person, receiving a first identifier associated with the first person, analyzing contact details for a second contact associated with a second identifier associated with a second person different from the first person to determine if a problem associated with the first identifier exists, and indicating that a problem associated with the first identifier exists if the contact details for the second contact associated with the second identifier indicate that a problem associated with the first identifier exists.