University of Kentucky - Lexington, Kentucky Area since Jun 2011
Total Quality Manager
HDI Jan 2013 - May 2013
VOLUNTEER - vChapter President
HDI Apr 2010 - Dec 2011
VOLUNTEER - Chairperson, Desktop Support Advisory Board
University of Kentucky - Lexington, Kentucky Area Jan 2010 - Jun 2011
Project Manager-IT Service Management Implementation
University Of Kentucky HealthCare - Lexington, Kentucky Area Jun 1998 - Feb 2010
Information Technology Manager
Education:
Eastern Kentucky University 1988 - 1990
BA, Computer Info Systems
Alice Loyd College 1983 - 1988
BA, Business Administration
Skills:
ITIL ITSM LEAN Customer Service Problem Solving Operations Management Troubleshooting Service Management Service Delivery Process Improvement Change Management Process Engineering Customer Relations Mentoring Coaching IT Management Knowledge Management Public Speaking IT Service Management Teamwork Leadership Project Management Networking System Administration Team Leadership Strategy Management Technical Support Business Process Improvement Security Telecommunications Information Technology Incident Management
Interests:
Family,Backpacking and hiking,Golf
Honor & Awards:
Eagle Scout
BSA District Award of Merit
Sidney Sullivan Algeron Award
Kentucky Colonel
Certifications:
ITIL Intermediate in Service Operations, PeopleCert Knowledge-Center Support, HDI ISO/IEC 20000 Foundations, Exin ITIL V3 Foundations, Exit ITIL V2 Foundations, Exin Office Specialist Master, Microsoft Certified Software Manager, SIIA
University of Kentucky Hospital Auxiliary, Inc General Medical & Surgical Hospital · General Hospital · General Hospital College/University Medical Laboratory · Medical Laboratory College/University
800 Rose St, Lexington, KY 40536 859 323-5000, 859 323-6298, 859 323-5786
University of Kentucky - Project Manager, IT Service Management (2010) University of Kentucky HealthCare - Information Technology Manager (1998-2010) Central Manufacturing Company - IT Support Agent (1989-1998)
Education:
Eastern Kentucky University - Computer Information Systems, Alice Lloyd College - Business Adminstration