Skills:
Proficient systems knowledge: SAP Applications (SD Billing within Order to Cash, Transportation Management 8.0, ECC 6.0, NetWeaver 7.0, BI/BW 7.4, BusinessObjects reporting), HP ALMQC 11.0, HP Service Manager 9.3, HP QuickTest Professional 10, Microsoft Office suite (Advanced Excel), SharePoint, SQL, Oracle RDF 11-13, requirements elicitation, use cases, As is and to be process mapping, user acceptance testing, process improvement