2020 Mountain Park Dr, Charlotte, NC 28214 • 704 804-1803
Connelly Springs, NC
Morganton, NC
Brentwood, CA
Huntersville, NC
Antioch, CA
Seattle, WA
Chico, CA
Work
Company:
Verizon
Jan 2012
Address:
Charlotte, North Carolina Area
Position:
Service manager
Education
School / High School:
Singapore Management University
2006 to 2006
Specialities:
Management Development Certification Program
Skills
It Service Management • Itil • Data Center • Integration • Disaster Recovery • Process Improvement • It Operations • Vendor Management • Service Delivery • Sdlc • Management • Program Management • Business Process • Change Management • Security • Hardware • Software Documentation • Networking • It Management • Outsourcing • Leadership • Incident Management • Business Process Improvement • Infrastructure • Cloud Computing • Software Development • Troubleshooting • Saas • Unix • Telecommunications • System Administration • Technical Support • It Outsourcing • Bmc Remedy • Virtualization • It Strategy • Service Management • Firewalls • Microsoft Exchange • Operating Systems • Managed Services • It Infrastructure Operations • Wan • Applications Delivery • Pmp • Application Delivery • Managed Hosting • Documentation • Project Portfolio Management
Ranks
Certificate:
License 02000347
Interests
Children • Economic Empowerment • Civil Rights and Social Action • Environment • Education • Science and Technology • Disaster and Humanitarian Relief • Human Rights • Health
Verizon - Charlotte, North Carolina Area since Jan 2012
Service Manager
Verizon Business - Mooresville, NC Apr 2011 - Jan 2012
Client Executive
SanDisk Mar 2010 - Apr 2011
ITIL Program Manager
SanDisk Apr 2009 - Mar 2010
Incident/Problem/Change Manager (Contractor)
APL Jan 2008 - Apr 2009
IT Global Operations Lead
Education:
Singapore Management University 2006 - 2006
California State University-Chico 1994 - 1999
Skills:
It Service Management Itil Data Center Integration Disaster Recovery Process Improvement It Operations Vendor Management Service Delivery Sdlc Management Program Management Business Process Change Management Security Hardware Software Documentation Networking It Management Outsourcing Leadership Incident Management Business Process Improvement Infrastructure Cloud Computing Software Development Troubleshooting Saas Unix Telecommunications System Administration Technical Support It Outsourcing Bmc Remedy Virtualization It Strategy Service Management Firewalls Microsoft Exchange Operating Systems Managed Services It Infrastructure Operations Wan Applications Delivery Pmp Application Delivery Managed Hosting Documentation Project Portfolio Management
Interests:
Children Economic Empowerment Civil Rights and Social Action Environment Education Science and Technology Disaster and Humanitarian Relief Human Rights Health
Certifications:
License 02000347 License 10000195 Servicenow Certified System Administrator Servicenow Certified Application Developer Servicenow Certified Implementation Specialist - It Service Management