Independent Employer 2017 - 2019
At Home Health Aide
Comcast Cable Aug 2014 - Jan 2016
Senior Director, Outsourcing Training and Quality
Bellsystem24, Inc Jul 2013 - Jul 2014
Consultant
Alpine Access 2007 - 2013
Vice President, Learning Services
Transcom 2006 - 2007
Director, Learning Services
Education:
University of Arizona
Masters, Master of Arts
Colorado State University
Bachelors, Bachelor of Arts
Skills:
E Learning Needs Analysis Blended Learning Instructor Led Training Call Center Instructional Design Adult Education Staff Development Training Delivery Curriculum Design Performance Improvement Educational Technology Technical Writing Training Employee Training Call Centers Start Ups Leadership Vendor Management Program Management Strategic Planning Captivate Change Management Technical Training Strategy Process Improvement Coaching Leadership Development Outsourcing Organizational Development Team Building Sales Performance Management Employee Engagement Human Resources Workshop Facilitation Consulting Distance Learning Customer Experience Customer Retention Hands on Training Crm Bpo Management Sales Operations Learning Management Marketing Executive Management Networking Telecommunications