Charter Communications
Customer Care Lead
Charter Communications Jan 2014 - Feb 2018
Customer Care Representative
Gsk May 2012 - Nov 2013
Customer Care Advisor
Adecco Sep 2011 - Feb 2012
Collections Agent
Acs Healthcare Provider Solutions Nov 2007 - Mar 2011
Customer Care Manager
Education:
Florida A&M University 1995 - 2000
Bachelors, Bachelor of Science, Political Science
Englewood Senior High 1990 - 1994
Skills:
Customer Service Call Centers Management Process Improvement Crm Training Team Building Leadership Human Resources Sales Customer Retention Team Leadership Recruiting Account Management Microsoft Office Inventory Control Employee Training Vendor Management Performance Management Operations Management Analysis Microsoft Excel Customer Relations Business Relationship Management Contact Centers Customer Relationship Management Database Administration Quality Auditing Temporary Placement Networking Business Process Improvement Client Relationship Building Training and Development Professional Staffing Quality Compliance
Interests:
Children Civil Rights and Social Action Politics Environment Human Rights Health
Holleman Elementary School Waller TX 1982-1983, Bingman Elementary School Beaumont TX 1984-1984, Southside Estates Elementary School Jacksonville FL 1985-1986, George Washington Carver 6th Grade Center Jacksonville FL 1987-1988, Matthew W. Gilbert Middle School Jacksonville FL 1988-1989, Southside Junior High School Jacksonville FL 1989-1990