Training • Management • Customer Service • Team Building • Account Management • Coaching • Customer Retention • Business Process Improvement • Program Management • New Business Development • Sales Process • Business Analysis • Strategic Planning • Customer Relationship Management • Leadership • Team Leadership
Retention Management since Aug 2007
Customer Care Supervisor
CheckFree 2002 - 2007
Trainer-Senior
CheckFree 2001 - 2002
Account Manager
CheckFree Investment Services 1997 - 2001
Contract Trainer
Education:
The Ohio State University 1992 - 1996
BS, Education
Skills:
Training Management Customer Service Team Building Account Management Coaching Customer Retention Business Process Improvement Program Management New Business Development Sales Process Business Analysis Strategic Planning Customer Relationship Management Leadership Team Leadership