Verizon Feb 2007 - Jan 2010
Customer Support Analyst
Education:
Keller Graduate School of Management of Devry University 2007 - 2009
Masters, Communication Management
Old Dominion University 2001 - 2005
Bachelor of Engineering, Bachelors, Computer Engineering, Engineering
Ecpi University 1999 - 2000
Associates, Associate of Arts
Nov 2013 to 2000 Electronic TechnicianFSAP, Foundation to Support Animal Protection
Feb 2013 to 2000 Technical Support Analyst/ Help Desk AnalystIBM
Jun 2012 to Jul 2013 Services Support TechnicianCox Communications
Aug 2012 to Feb 2013 Technical Support AnalystWorldwide TechService Tewksbury, MA Aug 2011 to Feb 2013 Field Technician I/ Desktop SupportWorldwide TechService Norfolk, VA Feb 2012 to May 2012 Help Desk Support AnalystGlobal Resources Tinton Falls, NJ Dec 2010 to Jun 2011 IT Specialist (Independent Contractor)VERIZON Newport News, VA Feb 2007 to Jul 2010 Lead Fiber Customer Support Analyst/Floor Supervisor
Education:
Keller Graduate School of Management Chicago, IL 2009 Master of Network and Communications ManagementOld Dominion University Norfolk, VA 2005 Bachelor of Science in Computer Engineering TechnologyECPI College of Technology Virginia Beach, VA 2000 Associate of Applied Science in Information Technology & NetworkingTidewater Community College Norfolk, VA
Southern Seminary College Buena Vista, VA 1987 to 1990 Associates of ScienceCharles County Community College Lexington Park, MD 1990 Business LawTidewater Community College Virginia Beach, VA 1989 AccountingKempsville High School Virginia Beach, VA 1987 Diploma
Skills:
Enterprise Resource Planning (ERP HQ BFM Roles), Optimized Performance Model (OPOM), DTS Defense Travel System, Telelogic DOORS, Share Point, MyNavair, Contractor Financial System (CFIS), Deltek, Visio, Microsoft Office Suite 2007; Project, Excel, Access, Word, PowerPoint
Googleplus
Dawn Pulliam
Education:
Wittenberg University - Psychology, University of Kentucky - Social Work