Sykes Feb 2019 - Oct 2019
Director of Global Sales Development
Call Center Rescue Feb 2019 - Oct 2019
Vice President of Client Services and Aquisition
Clearwire Oct 2010 - Apr 2011
Director of Collections and Vended Services
Sprint Jul 1999 - Sep 2010
Senior Vendor Manager
Education:
Mercer University 1986 - 1992
Skills:
Cross Functional Team Leadership Telecommunications Outsourcing Leadership Call Centers Process Improvement Management Vendor Management Program Management Customer Satisfaction Coaching Operations Management Team Leadership Project Management Strategic Planning Strategic Partnerships Customer Experience Business Process Improvement Customer Retention Customer Service Crm Forecasting Contact Centers Call Center Contract Negotiation Business Analysis Mergers Mergers and Acquisitions Product Development Team Management Customer Relationship Management P&L Management Mobile Devices Sales
Marketing Clique - 7500 Texas 71 #107, Austin, TX 78732 since May 2013
Online Marketing Engineer
Skills:
PPC PHP SEO Web Marketing Web Development Social Media MySQL WordPress Apache Google Adwords SEM Conversion Optimization Google Analytics Microsoft Excel Microsoft Word Microsoft Office Online Marketing
Certifications:
individually qualified in AdWords, Google MCSE, Microsoft Windows NT Integration and Performance, Compaq Individually qualified in AdWords, Google Cisco Aironet Wireless LAN Fundamentals training certificate, Cisco Cisco Aironet Wireless Site Survey training certificate, Cisco