David S Kerven

US Patent:

20020042784, Apr 11, 2002

Filed:

Oct 8, 2001

Appl. No.:

09/973501

Inventors:

David Kerven - Atlanta GA, US
Lance Reich - Smyrna GA, US

International Classification:

G06F015/18

US Classification:

706/012000

Abstract:

The present invention relates to systems and methods for locating references related to a target intellectual property item in one or more accessible information storage systems. In accordance with the present invention, one or more search terms associated with the target item are received. Where possible, the received terms are expanded to include variations of interest. The expanded search terms are used to conduct searches in the accessible information storage systems. The search results are accumulated in a search result set. A report based upon the search result set is generated and transmitted to an output device. A typical system implementing the present invention includes a data store in communication with one or more processors.

US Patent:

20020177926, Nov 28, 2002

Filed:

Oct 9, 2001

Appl. No.:

09/971629

Inventors:

Robert Lockwood - Winston Salem NC, US
David Kerven - Atlanta GA, US
Gregory Oman - Wildwood MO, US
Verne Purvines - Chesterfield MO, US
David Small - Advance NC, US
Laurie Smith - Kernersville NC, US
Mitchell White - Atlanta GA, US
Jason Wrather - Wentzville MO, US

International Classification:

G06F019/00

US Classification:

701/001000, 701/030000

Abstract:

The present invention provides systems and methods for automation and enhancement of customer service in vehicle distress situations. A typical process according to the present invention involves the detection of a vehicle distress event. Once a distress event is detected, a response plan is generated based upon at least the detected event. The response plan is then acted upon in an automated fashion to provide an enhanced service experience for the customer.

US Patent:

20040153356, Aug 5, 2004

Filed:

Dec 30, 2003

Appl. No.:

10/747203

Inventors:

Robert Lockwood - Winston Salem NC, US
David Kerven - Atlanta GA, US
Gregory Oman - Wildwood MO, US
Verne Purvines - Chesterfield MO, US
David Small - Advance NC, US
Laurie Smith - Kernersville NC, US
Mitchell White - Atlanta GA, US
Jason Wrather - Wentzville MO, US

International Classification:

G06F017/60

US Classification:

705/009000, 705/001000

Abstract:

The present invention provides systems and methods for automation and enhancement of customer service in vehicle distress situations. A typical process according to the present invention involves the detection of a vehicle distress event. Once a distress event is detected, a response plan is generated based upon at least the detected event. The response plan is then acted upon in an automated fashion to provide an enhanced service experience for the customer.