David W Greenberg

Author:

David Lawrence Greenberg

ISBN #:

0810958376

Author:

David Lawrence Greenberg

ISBN #:

0894710060

Author:

David Micah Greenberg

ISBN #:

0877458588

Author:

David M. Greenberg

ISBN #:

0122992547

Author:

David Greenberg

ISBN #:

0060582847

Author:

David Greenberg

ISBN #:

0300071914

Author:

David Greenberg

ISBN #:

0313248702

Author:

David Greenberg

ISBN #:

0316073067

US Patent:

7605128, Oct 20, 2009

Filed:

Feb 14, 2003

Appl. No.:

10/503786

Inventors:

David C. Greenberg - Sonoma CA, US
Kunlin Jin - Novato CA, US
Xiao Ou Mao - Novato CA, US
Lin Xie - Novato CA, US
Yunjuan Sun - Novato CA, US
Jocelyn Childs - Oakland CA, US

Assignee:

Buck Institute for Age Research - Novato CA

International Classification:

A61K 38/00
A61K 38/18

US Classification:

514 12, 435368, 435377

Abstract:

This invention pertains to the identification of neurogenerative and/or neurotrophic factors that can induce migration of stem cells to neural tissue and/or induce proliferation and/or differentiation of such cells into neurons. Such agents include, but are not limited to stem cell factor (SCF), heparin binding EGF (HB-EGF), and VEGF.

US Patent:

20170024680, Jan 26, 2017

Filed:

Jul 21, 2015

Appl. No.:

14/804496

Inventors:

- Redwood Shores CA, US
Denis Gulsen - Redwood City CA, US
Victor Chung-Wai Chan - Saratoga CA, US
Adam Craig Pocock - Burlington MA, US
Pallika Kanani - Westford MA, US
David Greenberg - Webster NY, US

Assignee:

Oracle International Corporation - Redwood Shores CA

International Classification:

G06Q 10/06
G06Q 30/00
G06F 17/30

Abstract:

Embodiments described herein provide an efficient multi-dimensional routing algorithm that takes into account decision factors including but not limited to skills of the agents, a channel to be used for a particular contact, personal preferences and other contact specific information, a balance between inbound and outbound contacts, the relative expense of agents for a particular contact, etc. This routing algorithm can be adapted to handle mandatory conditions as well as soft conditions. Each of the various possible conditions can be weighted by the entity implementing the contact center based on a relative importance of the factor to that entity. Embodiments can also include a set of analytics that provides insight into the correlation between the decision factors and desired outcomes which can be used, for example, for proper tuning of the algorithm based on an adjustment of the weight applied to these various factors.