ResMed since Jun 2010
Manager Technical Service, Americas
ResMed, Corp Jun 2010 - Jun 2011
Manager,Software Support-Technical Services
The Active Network Oct 2008 - May 2010
Manager, IT Service Desk
Qualcomm Sep 2002 - Sep 2008
Sr. Manager, Customer/Technical Support
Qualcomm Sep 1999 - Sep 2002
Manager, Engineering Technical Support
Education:
Southern University and Agricultural and Mechanical College at Baton Rouge 1978 - 1983
BA, Communication/Computer Science
BTW
Skills:
Process Improvement Cross Functional Team Leadership Product Development Management Vendor Management Quality Assurance Budgets Disaster Recovery Testing Product Management Team Leadership Strategy Engineering Technical Support Telecommunications Troubleshooting Software Development Customer Service Customer Satisfaction Integration Program Management Software Documentation Medical Devices Project Management Project Portfolio Management Leadership Change Management It Management Business Process Improvement Six Sigma Crm Team Building Sdlc Operations Management Business Analysis Visio Information Technology Requirements Analysis Itil Business Intelligence Data Center Sharepoint Training