University of Illinois at Urbana - Champaign 1988 - 1991
Bachelors, Bachelor of Science, Psychology
Skills:
Process Improvement Team Leadership Vendor Management Project Management Customer Service Leadership Software Documentation Change Management Training Information Technology Troubleshooting Management Business Analysis It Management Sdlc Inventory Management Itil Program Management Team Building Disaster Recovery Visio Business Process Improvement Analysis Call Centers Cross Functional Team Leadership It Strategy System Administration Project Planning It Service Management Integration Access Quality Assurance Sharepoint