Leadership • Recruiting • Training & Development • Management • Team Building • Customer Service • Employee Relations • Process Improvement • Performance Management • Strategic Planning • Coaching • and Leadership Development
Languages
English
Ranks
Certificate:
2 Year Alternative Administrative Services License – Pupil Services Administration
Cleveland Metropolitan School District
Community and Business Coordinator
Northeast Ohio College Preparatory School Jul 2014 - Aug 2016
Student Advisor
Northeast Ohio College Preparatory School May 2013 - Jun 2014
Office Manager
Strayer University Aug 2010 - Oct 2012
Director of Operations, Campus Admissions
Strayer University Jul 2009 - Aug 2010
Business Office Manager
Education:
University of Phoenix 2002 - May 2005
Master of Business Administration, Masters, Business Administration, Business
Hiram College 1997 - May 2001
Bachelors, Bachelor of Arts, Management
Skills:
Leadership Training Public Speaking Customer Service Team Building Recruiting Management Admissions Higher Education Event Planning Microsoft Office Program Management Leadership Development Strategic Planning Coaching Community Outreach Program Development Sales Marketing Budgets Data Entry Powerpoint Staff Development Process Improvement Resume Writing Student Affairs Microsoft Excel Adult Education Career Counseling Microsoft Word Budgeting Banking Talent Management Retaining Customers Interviews Team Leadership Human Resources
Languages:
English
Certifications:
2 Year Alternative Administrative Services License – Pupil Services Administration
May 2013 to 2000 Office ManagerStrayer University Akron, OH Aug 2010 to Oct 2012 Director of Operations, Campus AdmissionsStrayer University Fairview Park, OH Jul 2009 to Aug 2010 Business Office ManagerNotre Dame College Euclid, OH Mar 2008 to Jun 2009 Director of Student AccountsAmtrust Bank Cleveland, OH Jun 2005 to Mar 2008 Mortgage Quality Support SpecialistThird Federal Savings Cleveland, OH Sep 2001 to Jun 2005 Sr. Customer Service RepresentativeJCPenney North Olmsted, OH Jun 2001 to Aug 2001 Department Manager TraineeHiram College Hiram, OH 1999 to 2000 Resident Assistant
Education:
University of Phoenix May 2005 Master of Business AdministrationHiram College May 2001 Bachelor of Arts in Management
Skills:
Leadership, Recruiting, Training & Development, Management, Team Building, Customer Service, Employee Relations, Process Improvement, Performance Management, Strategic Planning, Coaching, and Leadership Development