Johns Hopkins University School of Education
Technical Support Analyst
Maryland State Highway Administration Mar 2016 - Jun 2017
System Administrator | Tier 1 Help Desk
Verizon Apr 2013 - Sep 2015
Network Administrator
American Red Cross May 2010 - Apr 2013
Technical Project Coordinator
Verizon May 2005 - Apr 2009
Central Office Technician
Education:
University of Maryland Global Campus 2018 - 2020
Masters, Cybersecurity
University of Maryland - University College 2010 - 2014
Bachelors, Information Systems Management
Farmingdale State College 1989 - 1995
Associates, Business Administration, Business
Skills:
Telecommunications Program Management Project Management Microsoft Office Operating Systems Leadership Training Management Data Network Administration Networking Troubleshooting Customer Service Voip Microsoft Excel Vendor Management Network Engineering Visio Analysis System Administration Testing I/T Project Management Network Capacity Planning Sdlc Technical Service Support Project Planning Apparel Merchandising Microsoft Visio Help Desk Support Microsoft Word Sales Staff Supervision and Training Merchandise Inventory Management Sales Engineering Dj C++ Call Center Administration Microsoft Project Change Management Damage Assessment Vmware Active Directory Mcafee Remote Desktop Landesk Maximo Pxe It Operations
Interests:
Nanotechnology Biometrics Arts and Culture Graphic Design Apparel Manufacturing Nanotechnologybiometrics History World Affairs Bible Study Health Children Web Design Education Science and Technology Merchandising Import/Export Programming Fashion Design Poverty Alleviation Disaster and Humanitarian Relief Travel Social Services New Technology Economic Empowerment Biometrics Nanotechnology
Apr 2013 to 2000 Data Network Current PlannerAmerican Red Cross
2010 to 2000 Electronic Blood Donor Record (EBDR) Technical CoordinatorThe Men's Wearhouse Pikesville, MD Oct 2009 to May 2010 Assistant ManagerVerizon Silver Spring, MD May 2005 to Apr 2009 Central Office Technician
Education:
University of Maryland University College Largo, MD 2010 to 2014 Bachelors of Science in Information Systems ManagementFarmingdale State College Long Island, NY 1989 to 1995 Associates in Science in Business Administration
Skills:
Data Network Administration I/T Project Management Merchandise Inventory Management Polices, Standards & Regulatory Compliance Administration Technical Service Support Relationship Management (Client & Suppliers) Staff Supervision & Training Network Capacity Planning Records & Document Management Application: MS Office (Word, Excel, Access, & Outlook) Programming: Java, JavaScript, & HTML Network: HSI, DSL, Wireless, Satellite Data Transmission, Unifies Voice and Data Internet: TCP/IP, Email/Webmail. Web Research & Social Media