Centurylink May 2011 - Jun 2019
Lead Operations Analyst
Qwest Communications Jul 2002 - Aug 2008
Senior Support Representative
Qwest Communications Jul 2002 - Aug 2008
Senior Vendor Management Professional
Education:
Franklin University 2009 - 2011
Masters, Business Administration, Business
Wilberforce University 2002 - 2006
Bachelors
Skills:
Call Center Telecommunications Voip Vendor Management Process Improvement Customer Satisfaction Cloud Computing Business Analysis Customer Service Co Location Solution Selling Telephony Team Building Account Management Managed Services Sip Trunking T1 Mpls Access Team Leadership Customer Support Call Centers Quality Assurance Data Center Salesforce.com Troubleshooting