1820 Geryville Pike, Pennsburg, PA 18073 • 215 679-1987
Work
Company:
Suburban propane, headquarters - Whippany, NJ
2008
Position:
Customer service manager
Education
School / High School:
Albright College- Reading, PA
Jun 2009
Specialities:
Bachelor of Science in Psychology
Skills
Personnel Management • Customer Satisfaction • Management • Customer Service • Process Improvement • Operations Management • Employee Relations • Team Building • Human Resources • Performance Management • Change Management • Training • Call Centers • Recruiting • Team Leadership • Employee Training • Outlook • Microsoft Office • Microsoft Excel • Inventory Management
Accolade, Inc.
Operations Supervisor and Steward
Suburban Propane 1986 - 2013
Customer Service Manager
Education:
Albright College 2006 - 2009
Bachelors, Industrial and Organizational Psychology
Mercy Academy
Albright College
Gwynedd Mercy Academy High School
Skills:
Personnel Management Customer Satisfaction Management Customer Service Process Improvement Operations Management Employee Relations Team Building Human Resources Performance Management Change Management Training Call Centers Recruiting Team Leadership Employee Training Outlook Microsoft Office Microsoft Excel Inventory Management
Suburban Propane, Headquarters Whippany, NJ 2008 to 2013 Customer Service ManagerFarm & Home Oil Company Telford, PA 2001 to 2008 Customer Service ManagerFarm & Home Oil Company Telford, PA 1999 to 2001 Customer Service/Retail Sales ManagerFarm & Home Oil Company Telford, PA 1996 to 1999 Sales Representative/Customer Service CoordinatorFarm & Home Oil Company Telford, PA 1993 to 1996 Sales RepresentativeFarm & Home Oil Company Telford, PA 1986 to 1993 Customer Service Representative
Education:
Albright College Reading, PA Jun 2009 Bachelor of Science in Psychology