Hanson Consulting - Palm Bay, Fl since Nov 2011
Director of Training
Infospherix Jun 2005 - Nov 2007
Manager Training & Quality Assurance
TRADEWINDS AVIATION Apr 1999 - Oct 2001
CLIENT RELATIONS MANAGER
UAL, Inc Feb 1978 - Apr 1997
Reservation Sales Instructor, Recruiter, Customer Service Supervisor,
Education:
Alemeda University 1999 - 2002
BS, Business Administration
BS
Skills:
Instructional Design Coaching Staff Development Curriculum Design Quality Assurance Customer Service Call Center Training Delivery Customer Relations Needs Analysis Leadership Development Organizational Development Performance Management Team Building Mentoring Change Management Team Management Talent Management Management Development Employee Engagement Team Leadership Executive Coaching Process Improvement Employee Relations Time Management Problem Solving Soft Skills People Management Technical Training Talent Development Performance Improvement Personal Development Staff Training Curriculum Development Sales Management Emotional Intelligence Public Speaking Interviewing Career Development Management Consulting Organizational Change Call Centers Personnel Management Management Interviews
Interests:
Management Training, Project Management,Sailing, Six Sigma, Call Center Management
Honor & Awards:
TRAINING AND AWARDS
Train the Trainer, Finance for Non-Financial Managers, Customer Based Selling, Effective Listening, Emergency Response and Family Assistance.
Employee of the month-Reservations February 1987.
Employee of the Year-Reservations Sales/Service 1992.
Visionary Award Recipient 1997.
Spring Hill High School Spring Hill KS 1970-1972, Argentine High School Kansas City KS 1970-1974
Community:
Barbara Zeek, Julie Day, John Stone, Cathy Burton, Donna Duncan, Susan Miller, Shirley Snell, Stephen Lester, Doris Dobbs, Jacky Nill, Elissa Lester, Diane Malone
Biography:
I am a 54 year old woman that has taken one day at a time. In school was laughed at ...