Chitra Jain from 5013 Park Meadows Way, Glen Allen, VA 23059, age 53

Resumes

Senior Director, Channels Experience

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Location:

5013 Park Meadows Way, Glen Allen, VA 23059

Industry:

Financial Services

Work:

Capital One
Senior Director, Digital Transformation at Capital One Bank
Capital One
Director, Alternate Channels Strategy and Digital Readiness
Capital One
Process Manager at Capital One Bank
Capital One Mar 2006 - Aug 2008
Program and Process Manager, Customer Acquisition Center
Capital One May 2002 - Mar 2006
Senior Technology Strategist

Education:

Florida State University 1994 - 1995
Masters, Mathematics, Statistics Indian Institute of Technology, Madras 1991 - 1993
Masters, Mathematics, Statistics University of Madras Aug 1988 - May 1991
Bachelors, Bachelor of Science, Mathematics, Physics

Skills:

Strategy
Process Improvement
Analysis
Business Process Improvement
Start Ups
Management
Vendor Management
Cross Functional Team Leadership
Competitive Analysis
Mergers and Acquisitions
Project Management
Business Analysis
Financial Services
Program Management
Analytics
Risk Management
Banking
Sdlc
Leadership

Languages:

English
Hindi
Tamil

Certifications:

Six Sigma Green Belt, Black Belt Trained
Capital One

Chitra Jain

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Us Patents

System And Method For Redeeming Rewards And Incentives
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US Patent:

7370811, May 13, 2008
Filed:

Jul 7, 2006
Appl. No.:

11/482417
Inventors:

Jessica Ann Turner - Alexandria VA, US
Robert Jerome Greenberg - Glen Allen VA, US
Chitra Jain - Glen Allen VA, US
Eric Fox - Richmond VA, US
Charles Aaron Rosenblatt - Richmond VA, US
Assignee:

Capital One Financial Corporation - McLean VA
International Classification:

G06K 19/06
US Classification:

235493, 235492
Abstract:

Transaction card comprising a substrate having a front face and a back face, a first magnetic stripe for storing data associated with a credit account, the first magnetic stripe being located along an edge of the back face, a second magnetic stripe for storing data associated with a rewards account, the second magnetic stripe being located along another edge of the back face, and account information located on the front face, the account information being associated with the credit account and the rewards account.

Methods, Systems, And Articles Of Manufacture For A Financial Card Having Warning Features
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US Patent:

7503484, Mar 17, 2009
Filed:

Sep 12, 2005
Appl. No.:

11/223115
Inventors:

Chitra Jain - Glen Allen VA, US
Manaw Modi - Owings Mills MD, US
Assignee:

Capital One Financial Corporation - McLean VA
International Classification:

G06K 5/00
G06K 19/06
US Classification:

235380, 235492
Abstract:

Methods, systems, and articles of manufacture for managing possession of a financial card product are disclosed. The system consists of a transmitting device, where the transmitting device is capable of being attached to a financial card product and transmitting a pulsed electromagnetic signal. The system also consists of a separate receiving device, where the receiving device comprises a sensor for detecting the electromagnetic signal, logic for processing the electromagnetic signal, and an alarm circuit such that the receiving device actuates the alarm circuit when the sensor senses that the receiving device is moved away from the transmitting device for longer than a predetermined time.

System And Method For Redeeming Rewards And Incentives
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US Patent:

20050133590, Jun 23, 2005
Filed:

Dec 18, 2003
Appl. No.:

10/740707
Inventors:

Jessica Rettenmyer - Alexandria VA, US
Robert Greenberg - Glen Allen VA, US
Chitra Jain - Glen Allen VA, US
International Classification:

G06K005/00
G06K019/06
US Classification:

235380000, 235493000
Abstract:

Transaction card comprising a substrate having a front face and a back face, a first magnetic stripe for storing data associated with a credit account, the first magnetic stripe being located along an edge of the back face, a second magnetic stripe for storing data associated with a rewards account, the second magnetic stripe being located along another edge of the back face, and account information located on the front face, the account information being associated with the credit account and the rewards account.

System And Method For Providing Personalized Customer Assistance Using A Financial Card Having An Rfid Device
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US Patent:

20050234769, Oct 20, 2005
Filed:

Apr 14, 2004
Appl. No.:

10/824178
Inventors:

Chitra Jain - Glen Allen VA, US
Roy Lowrance - Washington DC, US
Gregor Bailar - McLean VA, US
Daniel Swanson - Midlothian VA, US
International Classification:

G06F017/60
US Classification:

705014000
Abstract:

According to one embodiment, a method of providing personalized customer service is provided. The method includes receiving purchase information from purchases made from a merchant using a financial card affiliated with the merchant. The financial card has an associated financial account and an RFID device coupled thereto. The RFID device stores identification data identifying the customer and/or the financial account. The purchase information includes an identification of items purchased during the purchases. The method further includes causing the received purchase information to be stored in storage separate from the card as purchase history information associated with the financial account. The method includes reading the identification data from the RFID device using an RFID reading device, identifying the financial account based on the identification data, and retrieving from storage the stored purchase history information associated with the identified financial account. The method further includes providing personalized service to the customer tailored to the purchase history information associated with the identified financial account.

Monetary Card With Programmable Customer Identification Code
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US Patent:

20060249569, Nov 9, 2006
Filed:

May 3, 2005
Appl. No.:

11/121146
Inventors:

Chitra Jain - Glen Allen VA, US
International Classification:

G06K 5/00
G06Q 40/00
US Classification:

235380000, 705044000
Abstract:

According to one embodiment, a method for using a monetary card is provided. A customer identification code for a card may be selected by a customer. The card may include a storage system that stores a monetary value. The selected customer identification code may also be stored in the storage system. The card may be activated for usage. The card may be received from the customer for a purchase, and the customer identification code may be read from the storage system. A code may be received from the customer and compared with the customer identification code read from the storage system. If the code received from the customer matches the customer identification code, the monetary value stored by the storage system may be reduced by an amount associated with the purchase.

Systems, Methods, And Computer Readable Media For Managing Loyalty Programs
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US Patent:

20070005416, Jan 4, 2007
Filed:

Jun 30, 2005
Appl. No.:

11/169672
Inventors:

S. Jackson - Chesterfield VA, US
Amy Gonzalez - Arlington VA, US
Carolyn McCarty - Richmond VA, US
Brent Sower - Chester VA, US
Chitra Jain - Glen Allen VA, US
International Classification:

G06Q 30/00
US Classification:

705014000
Abstract:

Systems and methods are provided for processing a request to capture funds from a financial account: In one embodiment, a method is provided that includes receiving a request for a merchant to capture funds from a customer's financial accounts and determining, based on the request, whether the customer is a member of a program (such as a loyalty program) offered by the merchant. If the customer is a member of a program offered by the merchant, then an indication is provided of the customer's membership to the merchant. If the customer is not a member of a program offered by the merchant, then the request is forwarded for authorization.