IBM since Feb 2009
Deployment Specialist
Lincoln Financial Distributors Mar 2007 - Sep 2007
Data Analyst
University of Pennsylvania Mar 2006 - Mar 2007
IT Support and Consultant
Education:
Drexel University 2004 - 2008
BSIS, Information Systems
Cheyney University of Pennsylvania 2002 - 2004
Amerihealth Caritas
Senior Incident Management Analyst
Amerihealth Caritas Sep 2013 - Dec 2016
Incident Management Analyst Ii
Amerihealth Caritas May 2010 - Sep 2013
Service Desk Analyst
Johnson & Johnson Feb 2009 - May 2010
Deskstop Support Analyst
Drexel University Oct 2004 - Oct 2008
Computer Lab Administrator
Education:
Drexel University 2004 - 2008
Bachelors, Bachelor of Science, Information Systems
Skills:
Microsoft Office Active Directory Customer Service Troubleshooting Incident Management Service Desk Sharepoint Mac Os X Process Improvement Information Technology Itil Crystal Reports Business Objects Sql English Technical Support Visio