Jpmorgan Chase & Co. Nov 2009 - May 2014
Field Exam Analyst and Asset Manager, Mortgage Banking Loan Servicing and Default Operations
Lights2Go Field Inspections Services Aug 1, 2007 - Nov 1, 2009
Client Relationship Manager - Field Operations
Field Inspection Services 2007 - 2009
Owner, Field Operations Manager
Delta Air Lines Jul 2004 - Jun 2008
Cargo Ebilling Project Manager
The Hartford Mar 1, 2005 - Jul 1, 2007
Contact Center Agent, Omni Customer Service Operations
Education:
American InterContinental University 1997 - 2004
Skills:
Leadership Loan Servicing Reo Aviation Property Claims Banking Claims Handling Natural Disasters B2B Insurance Revenue and Profit Growth Data Entry Customer Retention Corporate Budgeting Data Analysis Forecasting Sales Operations Customer Satisfaction Financial Risk Business Analysis Negotiation Vendor Management Software Documentation Finance Process Improvement Team Management Default Total Cost Reduction Claim Financial Services Sales Management Operations Underwriting Outlook Business Planning Microsoft Office Claims Resolution Operations Management Real Estate Risk Management Microsoft Excel Credit Change Management Time Management Customer Service Contract Negotiation Claims Management Property and Casualty Insurance Business Process Improvement Project Management Airlines Call Centers Analysis Employee Benefits Big Data Analytics Performance Management Access
Interests:
Economic Empowerment Civil Rights and Social Action Politics Education Environment Science and Technology Disaster and Humanitarian Relief Human Rights Animal Welfare Arts and Culture Health