Chad M Fox

US Patent:

8296148, Oct 23, 2012

Filed:

Jun 13, 2008

Appl. No.:

12/138463

Inventors:

Chad Daniel Fox - Omaha NE, US

Assignee:

West Corporation - Omaha NE

International Classification:

G10L 15/00
G10L 21/00

US Classification:

7042701, 704231, 704234, 704270, 704275, 379 8801

Abstract:

A Mobile Voice Self Service (MVSS) mobile device and method thereof. A VoiceXML browser that is implemented directly on the MVSS mobile device may request a VoiceXML application from a VoiceXML application server and process it. A call data manager may also be implemented on the MVSS mobile device and may provide call data that, in conjunction with data from the VoiceXML application server, may authorize access to advanced Media Resource Control Protocol (MRCP) services, such as Automatic Speech Recognition (ASR) or Text-To-Speech (TTS). A media resource gateway may then provide the advanced MRCP services to the VoiceXML application processed by the VoiceXML application browser. Hotkey navigations and bookmarked application points to VoiceXML applications may be created and applied through application analysis and state tracking. Therein, VoiceXML document transitions and user input are stored to maintain application state changes until the user requests creation of an application bookmark.

US Patent:

8311837, Nov 13, 2012

Filed:

Jun 13, 2008

Appl. No.:

12/138476

Inventors:

Chad Daniel Fox - Omaha NE, US

Assignee:

West Corporation - Omaha NE

International Classification:

G10L 15/00
G10L 21/00

US Classification:

7042701, 704231, 704234, 704270, 704275, 379 8801

Abstract:

A Mobile Voice Self Service (MVSS) mobile system that includes an MVSS mobile device, on which a VoiceXML browser is implemented directly. The VoiceXML browser may request a VoiceXML application from a VoiceXML application server and process it. A client system may include the VoiceXML application server that the VoiceXML application is requested from. Upon request, the VoiceXML application may deliver the requested VoiceXML application to the VoiceXML application browser. A vendor media resource system may provide advanced Media Resource Control Protocol (MRCP) services, such as Automatic Speech Recognition (ASR) or Text-To-Speech (TTS), to the VoiceXML application that is being processed by the VoiceXML application browser. A call data manager may also be implemented on the MVSS mobile device and may provide call data that, in conjunction with data from the VoiceXML application server, may authorize access to advanced Media Resource Control Protocol (MRCP) services.

US Patent:

8521536, Aug 27, 2013

Filed:

Oct 22, 2012

Appl. No.:

13/657119

Inventors:

Chad Daniel Fox - Omaha NE, US

Assignee:

West Corporation - Omaha NE

International Classification:

G10L 15/00
G10L 21/00
H04M 1/64
H04M 11/00
G06F 15/16
G06F 15/173

US Classification:

7042701, 704231, 704234, 704270, 704275, 379 8801, 379 8817, 379 8818, 709200, 709201, 709238

Abstract:

A Mobile Voice Self Service (MVSS) mobile device and method thereof. A VoiceXML browser that is implemented directly on the MVSS mobile device may request a VoiceXML application from a VoiceXML application server and process it. A call data manager may also be implemented on the MVSS mobile device and may provide call data that, in conjunction with data from the VoiceXML application server, may authorize access to advanced Media Resource Control Protocol (MRCP) services, such as Automatic Speech Recognition (ASR) or Text-To-Speech (TTS). A media resource gateway may then provide the advanced MRCP services to the VoiceXML application processed by the VoiceXML application browser. Hotkey navigations and bookmarked application points to VoiceXML applications may be created and applied through application analysis and state tracking. Therein, VoiceXML document transitions and user input are stored to maintain application state changes until the user requests creation of an application bookmark.

US Patent:

8644803, Feb 4, 2014

Filed:

Jun 13, 2008

Appl. No.:

12/138465

Inventors:

Chad Daniel Fox - Omaha NE, US

Assignee:

West Corporation - Omaha NE

International Classification:

H04M 3/42
G10L 21/00
G10L 21/06
G06F 3/00
H04M 1/64

US Classification:

4554141, 704270, 7042701, 704275, 715705, 379 8801

Abstract:

A Mobile Voice Self Service (MVSS) mobile device incorporating a mobile contacts outdialer and method thereof. The MVSS mobile device may include a connection application operable to connect to at least one contact device. The connection application may include a launch interface that displays a representation of the at least one contact device, a selection interface that allows a user of the MVSS mobile device to select one or more of the at least one contact device, and a contact protocol operable to communicate with the selected at least one contact device. The multimedia application may be operable to present a multimedia presentation to the selected at least one contact device, wherein the multimedia application is further operable to solicit and collect one or more responses from the at least one contact device to the multimedia presentation.

US Patent:

7814221, Oct 12, 2010

Filed:

Jun 13, 2008

Appl. No.:

12/138473

Inventors:

Chad Daniel Fox - Omaha NE, US

Assignee:

West Corporation - Omaha NE

International Classification:

G06F 15/16
G06F 12/00

US Classification:

709231, 709250

Abstract:

A system and method to support the transmission of static media, originating from an HTTP source, as a Real-Time Streaming Protocol (RTSP) stream to a caching proxy. A server-side gateway accepts RTSP requests, loads a requested resource from the HTTP source, and streams requested portions of a file via RTSP. A RTSP proxy caches received portions of media to avoid re-requesting those portions. The RTSP proxy may receive a RTSP TEARDOWN command to trigger removal of cached media and passes the RTSP TEARDOWN command to the server-side gateway. Further, the server-side gateway may receive a RTSP TEARDOWN command to trigger the server-side gateway to remove media loaded from the HTTP source.