Microsoft Access • SQL-based RDBMS databases • Excel • ACD System • Microsoft Office Suites • Oracle • Outlook • Windows XP • Remedy • Interaction Client • Talisima
Dec 2011 to 2000 Help Desk Tier IAirline Reporting Corporation Arlington, VA Nov 2012 to Mar 2014 Customer Relations RepresentativeTransportation Security Administration's Contact Center Landover, MD Apr 2004 to Feb 2011 Customer Service Representative/Call CenterCFSAN College Park, MD Feb 2003 to Apr 2004 Food and Drug AdministrationComcast Cable Largo, MD Jan 2001 to Feb 2003 Sr. Customer Support RepresentativeA.G.A, Incorporate Largo, MD Mar 1993 to Jun 1996 Claims Examiner
Skills:
Microsoft Access, SQL-based RDBMS databases, Excel, ACD System, Microsoft Office Suites, Oracle, Outlook, Windows XP, Remedy, Interaction Client, Talisima