Technical Support • Customer Service • Computer Hardware • Software Installation • Service Level Agreements • Windows 7 Migration • Microsoft Windows Environment • Microsoft Office • Windows Remote Desktop • Vpn • Wireless Networking • Dell Computers • Printers • Bmc Remedy • Routers • Software Documentation • Music Production • Video Production • Windows • Windows Xp • Networking • Troubleshooting • Active Directory • Microsoft Exchange
Ranks
Certificate:
Comptia A+ Certification
Interests
Music (All) • Science and Technology • Information Technologies • Software • Hardware • Film and Video Production
Early Learning Coalition of Polk County Lakeland Dec 2015 - Feb 2016
Help Desk and Desktop Support
Polk State College Nov 2014 - Nov 2015
Media Services Technician
Lockheed Martin Aug 2009 - Nov 2011
Technology Help Desk Analyst
Profile East, Inc. Sep 2008 - May 2009
Digital Video Workstation Support
Ncaa Oct 2007 - Aug 2008
Help Desk and Desktop Support
Education:
Franklin Central High School 1969 - 1973
Skills:
Technical Support Customer Service Computer Hardware Software Installation Service Level Agreements Windows 7 Migration Microsoft Windows Environment Microsoft Office Windows Remote Desktop Vpn Wireless Networking Dell Computers Printers Bmc Remedy Routers Software Documentation Music Production Video Production Windows Windows Xp Networking Troubleshooting Active Directory Microsoft Exchange
Interests:
Music (All) Science and Technology Information Technologies Software Hardware Film and Video Production
Focal Point Church Orlando, FL Nov 2011 to Oct 2012 VolunteerLockheed Martin (Maintech) Orlando, FL Aug 2009 to Nov 2011 Help Desk AnalystProfile East, Inc. Orlando, FL Sep 2008 to May 2009 Technical SupportAME, Inc Indianapolis, IN Oct 2007 to Aug 2008 Contract employeeMarsh Supermarkets, Inc Indianapolis, IN May 2007 to Oct 2007 Retail Store ManagerNCR, Inc Indianapolis, IN Dec 2003 to May 2007 Field TechnicianProfile East, Inc. West Palm Beach, FL May 1992 to Aug 2002 Graphic ArtistArtcraft Awnings, Inc West Palm Beach, FL Apr 1991 to Apr 1992 Awning Fabricator/InstallerAaron & Douglas Pool Service, Inc West Palm Beach, FL Jun 1989 to Mar 1991 Pool Maintenance TechnicianOrkin Environmental Services, Inc West Palm Beach, FL May 1987 to May 1989 Pest Control TechnicianThe Jubal Band Indianapolis, IN 1969 to Apr 1987 Musician/Lead Vocalist
Education:
Franklin Central HS Indianapolis, IN 1969 to 1973 HS Diploma in General Studies
Skills:
Computer Technical Skills, Motion Graphic Designer, Pest Control, Field Technician (POS and ATM Service), Customer Support Service (phone)
Lockheed Martin Orlando, FL Aug 2009 to Nov 2011 Service Desk AnalystProfile East Orlando, FL Sep 2008 to May 2009 Technical SupportThe AME Group/NCAA Headquarters Indianapolis, IN Oct 2007 to Aug 2008 Service Desk AnalystNCR Corporation Indianapolis, IN Jan 2004 to Oct 2007 Customer Service Engineer
Skills:
Expertise in Windows environment and mid-level expertise in Apple OS. Experience in SAN and some in LAN operations and hardware troubleshooting. Experience with networked peripherals (i.e. printers, scanners, etc.).
Youtube
John Shields 2020 Staff Welcome Back Video
Kaneland School District, Fall 2020.
Duration:
3m 16s
McDole Back to School Video
Fall 2020 (Recorded with )
Duration:
3m 39s
Zerfas - Zerfas 1973 (full album)
I do not own the copyright to this recording. This video is for histor...
Duration:
41m 47s
KSS Back to School Video
Fall 2020.
Duration:
4m 20s
So Far Away - NASA Tribute
Tribute to NASA, Music by Alan Parsons, vocal by Christopher Cross, fo...