Bryan C Stoller

Vice President, Global Head Of Customer Care And Contact Centers

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Location:

Chicago, IL

Industry:

Airlines/Aviation

Work:

American Express - Greater New York City Area since Jan 2013
Vice President, Customer Care Support & Partner Strategy
American Express - Greater New York City Area Feb 2011 - Jan 2013
Director, Customer Servicing & Business Analytics, Online Consumer Travel
American Express Nov 2008 - Feb 2011
Director, Inbound & Cross-Channel Response, Consumer Card Acquisition
American Express Jul 2008 - Nov 2008
Director, Inbound/DRTV/Cross-Channel, Consumer Card Acquisition
American Express Sep 2006 - Jul 2008
Senior Marketing Manager, Inbound Strategy & Capabilities, Consumer Card Acquisition

Education:

Columbia University - Columbia Business School
Global MBA, Global Business Administration London Business School
Global MBA, Global Business Administration The George Washington University - School of Business
BBA, International Business & Economics

Skills:

Strategy
Management Consulting
Analytics
Customer Experience
Marketing
Customer Acquisition
Call Center
Financial Services
Business Process Improvement
Credit Cards
Change Management
Project Management
Program Management
Online Travel
Travel
Vendor Management
User Experience
Consulting
Telecommunications
Ivr
Customer Engagement
Capabilities
Web Chat
Workforce Planning
Telephony
Contact Centers
Channel Convergence
Customer Satisfaction
Luxury Lifestyle
Luxury Travel
Travel Management
Leisure Travel
Capability Development
Business Strategy
Management
Product Management

Interests:

Human Rights
Education
Poverty Alleviation

Languages:

Spanish

Bryan Stoller

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