Bank of America
Test Analyst
Bank of America Merrill Lynch Jun 2012 - Sep 2016
Operations Analyst
Bank of America Oct 2010 - Jun 2012
Mortgage Specialist
Bank of America Jun 2010 - Oct 2010
Small Business Advisor
Education:
Champlain College 2014 - 2018
Skills:
Customer Service Training Time Management Telecommunications Coaching Small Business Capacity Planning Forecasting Workforce Management Genesys Workforce Planning Microsoft Excel Microsoft Word Powerpoint Workforce Development Customer Satisfaction Customer Experience Customer Support Employee Training Standards Compliance Fraud Quality Assurance Cyber Security Cyber Operations Cybercrime Mortgage Servicing Mortgage Brokers Communication Sales Force Development Risk Management Microsoft Office Banking Credit Mortgage Lending Process Improvement Team Building Management Strategic Planning Loans Testing Regulatory Compliance