Strong background in customer service • cash management • hiring and training • forklift and pallet jack certified • propane certified • cash register and computer background.
Hitachi Solutions America, Ltd. since Mar 2012
Senior Manager - FSA
Service Experts Jan 2011 - Mar 2012
Mid-West Area Manager
Neal Harris Service Experts, A Divison of Lennox International Dec 2005 - Jan 2011
General Manager
ServiceMaster - American Residential Services Apr 1994 - Oct 2006
Six Sigma Black Belt
american residential services 1996 - 2005
General Manager
Education:
University of Kansas 1989 - 1992
Bachelor of Science, Business Communications
Shawnee Mission South 1986 - 1988
Skills:
Sales Management Leadership Management Strategic Planning Sales Operations Team Building New Business Development Account Management Sales Process Contract Negotiation P&L Management Income Statement Marketing Strategy Sales Operations Management Six Sigma Budgets Team Management Pricing Business Development Project Planning Negotiation Business Planning Inventory Management Coaching Training Direct Sales Customer Retention B2B Software Project Management Direct Marketing Process Improvement Marketing P&L Cold Calling Forecasting Selling Hvac Wholesale Contract Negotiations Project Implementation Crm Customer Service Team Leadership Budgeting Customer Satisfaction Purchasing Sales Presentations Cross Functional Team Leadership
Jun 2010 to 2000 Assistant ManagerThe B.A.M. Store Bargains & More Lawrence, KS Dec 2005 to Jun 2010 Owner, OperatorSpirit Halloween Stores Lawrence, KS Aug 2009 to Nov 2009 Store ManagerRGIS Inventory Service Kansas City, KS Jan 2005 to Sep 2005 Project ManagerBig Lots, Inc Kansas City, MO Jun 2000 to Sep 2004 Store ManagerValue Stores Olathe, KS Apr 1998 to Jun 2000 District ManagerSAC'S Discount Centers/Gibson's Discount Centers Lawrence, KS May 1989 to Apr 1998 Store ManagerPrice Chopper Beatrice, NE May 1980 to May 1989 Store Manager
Education:
BEATRICE SENIOR HIGH SCHOOL Beatrice, NE 1976 to 1980 DIPLOMA in GENERAL STUDIESDeVry University-Online Phoenix, AZ 2008 BUSINESS ADMINSTRATION, BUSINESS LAW
Skills:
Strong background in customer service, cash management, hiring and training, forklift and pallet jack certified, propane certified, cash register and computer background.
Name / Title
Company / Classification
Phones & Addresses
Brian Otte Manager
Big Lots Stores, Inc Variety Stores · All Other General Merchandise Stores
8236 Wornall Rd, Kansas City, MO 64114 816 822-1230, 816 822-3640, 816 333-7425
Brian M. Otte
Cali Dutch Investments, LLC
10129 Deercliff Dr, Tampa, FL 33647
Brian Otte
Neal Harris Service Experts Heating & Air Conditioning/hvac · Plumbing · Drain Cleaning · Sewer Cleaning · Water Heaters · Wells