Brian A Kovacs

US Patent:

20030167197, Sep 4, 2003

Filed:

Jun 29, 2001

Appl. No.:

09/896960

Inventors:

Randall Shoemaker - Indianapolis IN, US
G. Grindstaff - Carmel IN, US
Brian Kovacs - Greenwood IN, US
Mark Weimer - Noblesville IN, US
Bill Easton - Indianapolis IN, US
Mark Glodowski - Indianapolis IN, US
William Doyle - Indianapolis IN, US

Assignee:

Walker Information

International Classification:

G06F017/60

US Classification:

705/010000

Abstract:

The present invention is a customer relationship measurement and management system and method using the Internet. The system includes a central computer linking various remote computers via the Internet. The central computer hosts an Internet website which provides a company with an account management tool and a customer survey tool. The account management tool allows the company to input account information and company hierarchy information into a database. The customer survey tool distributes surveys to various customer respondents using an e-mail invitation with an embedded URL link. Customer respondents complete survey questions on-line, and survey responses are returned to the central computer upon completion of each survey. An algorithm is applied to each survey to score the survey and determine if the customer completing the survey should be contacted for follow-up action. Action plans are developed and entered into the database for each customer requiring follow-up action. Results obtained from implementation of each action plan are scored and recorded in the database. Account managers may search the database for successful action plans that respond to particular customer issues. The most successful action plans are distributed to other managers within the company hierarchy.

US Patent:

20150067520, Mar 5, 2015

Filed:

Sep 3, 2013

Appl. No.:

14/016782

Inventors:

Brian Kovacs - Greenwood IN, US
Eric Marunde - New Glarus WI, US
Victor Vitvitskiy - Fishers IN, US

International Classification:

G06F 3/0484

US Classification:

715733

Abstract:

A system and method is provided for batch generation of graphic reports from one or more data sets for multiple recipients including, among other features, creation of a report template for graphically presenting information regarding a plurality of subsets of the data set with the ability to specify different graphical presentations of identical data types for different report recipients, and the ability to generate for each report recipient from a library of graphic templates, a report that graphically displays the same type of data differently for different report recipients based on specifying different graphical presentation of identical data types for different report recipients. The system and method also provides for a user to specify the data set(s) and to automatically and periodically send a generated report to each report recipient.