Brenetta L Johnson

Project Manager

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Location:

Omaha, NE

Industry:

Market Research

Work:

Customer Service profiles since Oct 2005
Client Services Manager
West Corporation Jul 2000 - Oct 2005
Area Manager

Education:

Bellevue University 2007 - 2008
Bachelor of Science (B.S.), Marketing/Marketing Management, General Benson High School 1992 - 1995

Skills:

Customer Satisfaction
Customer Service
Strategic Planning
Customer Experience
Customer Retention
Team Building
Call Centers
Project Management
Leadership
Sales
Account Management
Net Promoter Score
Brand Loyalty
Training
Customer Loyalty
Market Research
Quality Assurance
Reporting and Analysis
Key Performance Indicators
Program Management
Customer Relationship Management
Business Process Improvement
Marketing
Vendor Management
Social Media
Telecommunications
Performance Management
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Problem Solving
Employee Training
Management
Public Speaking
Written Communication
Team Leadership
Coaching
Time Management
Teamwork
Invoice Verification
Procedure Development
Customer Experience Management
Customer Surveys
Customer Loyalty Measurement
Customer Satisfaction Research
Client Training
Voice of the Customer
Key Metrics
Marketing Reseach
Call Center
Analysis
Contact Centers
Data Analysis
Procedure Manuals
Data Management

Interests:

Children
Education
Environment
Disaster and Humanitarian Relief
Health

Brenetta Johnson

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Brenetta Johnson

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Brenetta Johnson

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