Troubleshooting • Voip • Team Leadership • Vendor Management • Ip • Wireless • Process Improvement • Leadership • Call Centers • Telecommunications • Technical Support • Team Building • Customer Service • Applicant Tracking Systems • Cisco Technologies • Help Desk Support
Reyes Holdings
It Security Manager
Reyes Holdings
Global It Service Center Supervisor
Comcast Cable Apr 2013 - Feb 2016
Division It Supervisor
Verizon Wireless May 2011 - Apr 2013
It Analyst Ii and Junior Network Engineer
Comcast Cable Mar 2009 - May 2011
Senior It Support Representative
Education:
Devry University 2004 - 2007
Keller Graduate School of Management of Devry University
Skills:
Troubleshooting Voip Team Leadership Vendor Management Ip Wireless Process Improvement Leadership Call Centers Telecommunications Technical Support Team Building Customer Service Applicant Tracking Systems Cisco Technologies Help Desk Support
Certifications:
Peoplecert Itil Foundation V3 ItilĀ® Intermediate Certificate In It Service Strategy ItilĀ® Intermediate Certificate In It Continual Service Improvement