Bharath K Janakarajan

US Patent:

20050065756, Mar 24, 2005

Filed:

Sep 22, 2003

Appl. No.:

10/668476

Inventors:

David Hanaman - Princeton NJ, US
Mauricio Barberi - New York NY, US
Michael Ahearne - Storrs CT, US
Frank Lupo - Mendham NJ, US
George Sivulka - Englewood Cliffs NJ, US
Russell Nuzzo - New York NY, US
David Gallagher - Tuckahoe NY, US
Bharath Janakarajan - Jersey City NJ, US

International Classification:

G06F017/10

US Classification:

703002000

Abstract:

Information is received from a plurality of CRM/SFA sources within an operating environment and is mapped to specific business processes. Transactional data, learning systems information, technical support information and usage data is aggregated and used to provide a dimensional model of the data. The present invention provides a mapping view of technology usage to one or more business practices and reflects, among other things, the extent to which customer relationship management technology is impacting sales representative performance.