Benjamin Stephen Pasmore

Technical Support Operations Manager

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Location:

Austin, TX

Industry:

Computer Software

Work:

IBM - Austin, Texas Area since Jan 2008
IBM SmartCloud for Social Business Support Program Manager
IBM Jun 2006 - Dec 2007
WPLC APAC Support Center Manager in Pune, India
IBM Oct 2005 - Jun 2006
Operations Staff Lotus Customer Sat, Quality, SET
IBM Oct 2000 - Oct 2005
Lotus Support First Line Manager
IBM Jun 1998 - Oct 2000
Technical Support Engineer

Education:

Skills:

Cloud Computing
Enterprise Software
Social Business
Messaging
Saas
Solution Architecture
Enterprise Architecture
It Strategy
Program Management
Project Management
Technical Support
Management
Integration
It Service Management
Software Project Management
Pre Sales
Virtualization
Outsourcing
Data Center
Software As A Service
It Operations
Project Portfolio Management
Operational Risk Management
Leadership
Professional Services
Itil
People Management
Quality Management
Websphere
Disaster Recovery
It Management
Operating Systems
Service Delivery
Networking
Pmp
Baking
Team Management
Business Alliances
Ibm Smartcloud For Social Business
Gomez

Interests:

Social Services
Economic Empowerment
Science and Technology
Arts and Culture
Health

Certifications:

Data Analytics For Lean Six Sigma

Senior Manager At Ibm

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Position:

IBM SmartCloud for Social Business Support Program Manager at IBM

Location:

Austin, Texas Area

Industry:

Computer Software

Work:

IBM - Austin, Texas Area since Jan 2008
IBM SmartCloud for Social Business Support Program Manager
IBM Jun 2006 - Dec 2007
WPLC APAC Support Center Manager in Pune, India
IBM Oct 2005 - Jun 2006
Operations Staff Lotus Customer Sat, Quality, SET
IBM Oct 2000 - Oct 2005
Lotus Support First Line Manager
IBM Jun 1998 - Oct 2000
Technical Support Engineer

Education:

The University of Texas at Austin 1989 - 1993
BBA, International Business The University of Texas at Austin - The Red McCombs School of Business 1989 - 1993
BBA, International Business

Skills:

People Management
IBM SmartCloud for Social Business
Technical Support
Operational Risk Management
Lotus Domino
Lotus Notes
Gomez
SaaS
Sametime
Program Management
Project Management
Lotus
Social Business
Management
Cloud Computing
Quality Management
Baking
IT Service Management
Messaging
Websphere
Enterprise Software
IT Strategy