National Litigation Law Group, Pllc
Technology Product Manager
Fis Sep 2012 - May 2018
Product Suppport Manager
Acs Oct 2010 - Sep 2012
Director of Program Management
Seagate Technology Aug 2008 - Oct 2010
Emea Director of Project Management
Att Mar 2000 - Apr 2008
Director of Client Services
Education:
University of Oklahoma 2018 - 2020
University of Oklahoma 1994 - 1997
Skills:
Team Building Business Analysis Business Development Business Process Improvement Project Management Information Technology Operations Management Customer Relationship Management Product Management Telecommunications Vendor Management Integration Strategy Business Process Service Delivery It Service Management Performance Management Start Ups P&L Management Workforce Management Itil Certified Change Management Account Management Professional Services Technology Integration Offshoring Forecasting Salesforce.com Content Management Systems Microsoft Office Microsoft Sql Server Oracle Applications Creative Problem Solving Organizational Leadership Problem Solving Collaborative Problem Solving Cross Functional Team Leadership Bilingual French Bilingual Farsi Bilingual Communications Telecommunications Management Continuous Process Improvement Telecommunications Consulting It Operations Management Workday Paycom Bmc Remedy Ticketing System Client Retention
Manpower
Bilingual Technical Support
Seagate Technology
Project Manager
West Teleservices
District Manager
Iti Marketing Services
Branch Buisness Manager
Fis Global Services
Director of Technical Product Support
Education:
University of Oklahoma
West Moore High School
Skills:
Writing Team Building Microsoft Operating Systems Consulting Workforce Help Desk Support Client Contact Oklahoma Corrective Actions Adobe Contribute Audio Conferencing Insurance Overseeing Expenses Training and Development Sales Manages Sales Operations Workforce Planning Access Control Career Development Executive Positions Seagate Database Applications Sep Ira Temporary Placement Cross Functional Team Leadership Windows 7 At&T Edc Redeployment Salary Canadian Prince2 Travel Management Revenue Design Coaching Outsourcing Comptia Calls Security Cellular Communications Business Resources Crm Data Backup Sop Metrics Initiation Monitors Downsizing Sharepoint Accounting Linux Workflow Human Resources Profit Networking Adt Escalation Customer Satisfaction System Troubleshooting Business Services Client Liaison Education Telecommunications Timing Performance Appraisal Voice Offering Bilingual Utilization Asset Allocation Reports Strategy Workforce Management Supervision Farsi Talent Management Microsoft Office Testing Strategic Leadership Training Policy Customer Service Enterprise Software Documentation Project Management Product Development Global Services Research Pmp System Monitoring Results Driven Project Initiation Stakeholders Bmp Investigation Microsoft Operational Support Service Delivery Analysis Hardware Inspection Provisioning .Net Customer Relations Sap Management Professional Barriers Configurations Dos Accountability Business Expansion Configuration Management Business Development Communication Schedules Farmers Client Services Resource Management Strategic Planning Cost Savings Product Support Sales Management Quantity Operations Stage Dell Computers Blackberry Marketing Timelines Executive Leadership Balancing Technical Support Project Planning Monet Project Rollout Contractual Agreements Metric France Teleservices Computer Proficiency Internal Audit Habits Policies and Procedures Product Lines Consumer Interaction Ticketing Business Units Active Directory Executive Management Itil Paris Account Management Software Installation Branches Microsoft Exchange Microsoft Sql Server Resolve Issues Windows Vista Process Improvement Windows Ce Software Validating Oracle Financial Services Compliance Pmi Subordinates Business Planning Phase Rate Network Communications Business Process Internal Controls Interviews Announcements Platforms Psychotherapy Manpower Budgets Business Strategy Currently Pursuing Customer Engagement Controlling Optimization Problem Solving Cost Management Software Development Meetings Business Experience Database Systems French Wireless Delivery Program Implementation Emea Recruiting Coordinate Databases