Arturo Andrea Pizano

US Patent:

6687877, Feb 3, 2004

Filed:

Feb 17, 1999

Appl. No.:

09/251704

Inventors:

Chellury R. Sastry - Plainsboro NJ
Darrin P. Lewis - North Brunswick NJ
Arturo Pizano - Belle Mead NJ
Uwe Wrede - San Jose CA
Michael Sassin - Lawrenceville NJ
Shmuel Shaffer - Palo Alto CA

Assignee:

Siemens Corp. Research Inc. - Princeton NJ
Siemens Information Communication Networks, Inc. - Boca Raton FL

International Classification:

G06F 1500

US Classification:

715512, 715500, 7155011, 345751, 709204

Abstract:

A web-based call center and a method for its operation include multiple agent and customer terminals connected to a web server. The agent terminals and the customer terminals include a web browser for accessing web documents from the web server and annotation plug-in software for recording and replaying static and dynamic annotations on web documents. An HTML document registration tool formats web documents prior to storage on the web server, so that the web documents are formatted for annotation. An annotation server includes a database for storing annotated documents received from agent and customer terminals. Indexing software associated with the annotation server extracts key information from annotations received from customer terminals as part of callback requests. The extracted key information is indicative of a skills set which is required by an agent in order to handle the callback request. An ACD server utilizes the key information to route callback requests to qualified call center agents.

US Patent:

6871318, Mar 22, 2005

Filed:

Dec 18, 1998

Appl. No.:

09/215713

Inventors:

Michael Wynblatt - Robbinsville NJ, US
Arturo Pizano - Belle Mead NJ, US
Arding Hsu - Kendall Park NJ, US
Daniel C. Benson - Seattle WA, US
Chellury R. Sastry - Plainsboro NJ, US
Vivek Agrawala - Plainsboro NJ, US

Assignee:

Siemens Corporate Research, Inc. - Princeton NJ

International Classification:

G06F017/00

US Classification:

7155001, 7155011, 715512

Abstract:

A system for authoring, distributing, and replaying derivative hypermedia content comprises an authoring system for recording dynamic annotations and a distribution system for distributing the recorded dynamic annotations. The present system includes a playing system for playing the dynamic annotations which have been distributed. The system is applicable to the Internet or World-Wide Web (WWW) and/or to Intranet use.

US Patent:

20020004817, Jan 10, 2002

Filed:

Mar 26, 2001

Appl. No.:

09/817426

Inventors:

Thai-Lai Pham - Munich, DE
Georg Schneider - Princeton NJ, US
Stuart Goose - Princeton NJ, US
Arturo Pizano - Belle Mead NJ, US

International Classification:

G06F015/16

US Classification:

709/203000

Abstract:

A distributed device is provided including a plurality of autonomous components which cooperate with a gateway component to provide a service to a wireless device component through at least one resource provided by at least one client component, the gateway component which assigns the service to the resource. The gateway component synchronizes two of more services provided to the wireless device component. The client component and the gateway component communicate through one of a wireless connection and a wire-line connection.

US Patent:

20050188016, Aug 25, 2005

Filed:

Nov 25, 2003

Appl. No.:

10/721957

Inventors:

Subramanyam Vdaygiri - Plainsboro NJ, US
Arturo Pizano - Belle Mead NJ, US
Chellury Sastry - South Brunswick NJ, US

International Classification:

G06F015/16

US Classification:

709205000

Abstract:

A method for multimedia collaboration between a plurality of users including a host of a collaboration event includes storing an interface representative of the plurality of users in a memory location commonly accessible to the users; creating a composite document from selected source materials; selectively annotating the composite document; and personalizing the composite document with browser based annotations to form a collaboration document. A step of selecting a collaboration mode includes selecting a plurality of offline, near real time, real time, and disconnected modes and causing a selective seamless transition from one selected mode to another.

US Patent:

61012742, Aug 8, 2000

Filed:

Jun 2, 1997

Appl. No.:

8/866970

Inventors:

Arturo Pizano - Belle Mead NJ
Farshid Arman - Hamilton NJ
Daniel Conrad Benson - Lawrenceville NJ
Remi Depommier - Plainsboro NJ

Assignee:

Siemens Corporate Research, Inc. - Princeton NJ

International Classification:

G06K 936

US Classification:

382176

Abstract:

A computer-implemented method for the identification and interpretation of text captions in an encoded video stream of digital video signals comprises sampling by selecting frames for video analysis, decoding by converting each of frames selected into a digitized color image, performing edge detection for generating a grey scale image, binarizing by converting the grey scale image into a bi-level image by means of a thresholding operation, compressing groups of consecutive pixel values in the binary image, mapping the consecutive pixel values into a binary value, and separating groups of connected pixels and determining whether they are likely to be part of a text region in the image or not.

US Patent:

54955670, Feb 27, 1996

Filed:

Jul 20, 1993

Appl. No.:

8/095105

Inventors:

Atsushi Iizawa - Tokyo, JP
Yukari Yoshiura - Kanagawa, JP
Arturo Pizano - Milpitas CA

Assignee:

Ricoh Company Ltd. - Tokyo
Ricoh Corporation - San Jose CA

International Classification:

G06F 1700

US Classification:

395161

Abstract:

An automatic interface layout generator for database systems is disclosed herein. The automatic generator includes a specification tool for specifying a set of block descriptions representative of specified portions of a database. A block layout generator produces interface objects to be included within an interface of the database, wherein each of the interface objects corresponds to one of the block descriptions and includes a plurality of layout fields. A layout quality parameter is determined for each of the interface objects based on arrangement of the layout fields within the interface objects. A block placement generator arranges sets of the interface objects into block configurations within the interface. A placement quality parameter for each of the block configurations is derived based on a set of block placement rules and on the layout quality parameters, and a final block configuration is selected by comparing the placement quality parameters corresponding to particular block configurations.

US Patent:

53534018, Oct 4, 1994

Filed:

Nov 6, 1992

Appl. No.:

7/973057

Inventors:

Atsushi Iizawa - Tokyo, JP
Yukari Shirota - Saitama, JP
Arturo Pizano - Milpitas CA

Assignee:

Ricoh Company, Ltd. - San Jose
Ricoh Corporation - San Jose CA

International Classification:

G06F 1562

US Classification:

395161

Abstract:

An automatic interface layout generator for database systems is disclosed herein. The automatic generator includes a specification tool for specifying a set of block descriptions representative of specified portions of a database. A block layout generator produces interface objects to be included within an interface of the database, wherein each of the interface objects corresponds to one of the block descriptions and includes a plurality of layout fields. A layout quality parameter is determined for each of the interface objects based on arrangement of the layout fields within the interface objects. A block placement generator arranges sets of the interface objects into block configurations within the interface. A placement quality parameter for each of the block configurations is derived based on a set of block placement rules and on the layout quality parameters, and a final block configuration is selected by comparing the placement quality parameters corresponding to particular block configurations.

US Patent:

60214341, Feb 1, 2000

Filed:

Mar 12, 1997

Appl. No.:

8/815786

Inventors:

Arturo A. Pizano - Belle Mead NJ

Assignee:

Siemens Corporate Research, Inc. - Princeton NJ

International Classification:

G06F 1300
H04N 100

US Classification:

709219

Abstract:

A system for viewing digital video stored in a remote location allows a user to first request a visual summary of the video which consists of still images corresponding to the frames where scenes change and then allows the user to utilize this information to control the playback of the audio track using the keypad of a touch-tone phone. The first main component, a digital video pre-processor, extracts information from the original video. This is performed in advance of the user's access. The second main component, a phone-based video-playback attendant, receives remote instructions from the user via the telephone and presents the requested information.