Antony F Brydon

US Patent:

8554794, Oct 8, 2013

Filed:

May 17, 2005

Appl. No.:

11/132159

Inventors:

Antony Brydon - New York NY, US
Jeff Patterson - New York NY, US

Assignee:

Hoover's Inc. - Short Hills NJ

International Classification:

G06F 7/00
G06F 17/30

US Classification:

707785

Abstract:

The present application describes systems and methods for Relationship Capital Management (“RCM”). An RCM system mines relationship capital, which it correlates to eliminate redundancies, that is made available for searching. An initial result set of the search may be narrowed to a single individual, e. g. , the target. Weighted paths are identified that connect the user to the target, which may comprise one or more intermediaries between the two. Weighted paths are presented as maps, which may be embedded in other applications to improve business processes such as selling, marketing, hiring, etc. Selection of a path to the target initiates processing of requests for access to relationship capital and responses between the user and the one or more intermediaries. The processing of requests ultimately leads to the approval, conditional approval or denial of access to the relationship capital to which the user wishes to obtain access.

US Patent:

20060026033, Feb 2, 2006

Filed:

Jul 28, 2005

Appl. No.:

11/193307

Inventors:

Antony Brydon - New York NY, US
Jeff Patterson - New York NY, US

International Classification:

G06Q 99/00

US Classification:

705001000

Abstract:

The present invention provides methods and systems for facilitating business processes in an enterprise application. The method according to one embodiment of the present invention comprises obtaining information regarding one or more entities and analyzing the information regarding the one or more entities to determine one or more paths between the one or more entities and one or more members of an enterprise. Information regarding the one or more entities is distributed to the one or more members of the enterprise where one or more paths exist between the one or more members of the enterprise and the one or more entities.

US Patent:

20060036641, Feb 16, 2006

Filed:

Jul 28, 2005

Appl. No.:

11/193015

Inventors:

Antony Brydon - New York NY, US
Jeff Patterson - New York NY, US

International Classification:

G06F 7/00

US Classification:

707102000

Abstract:

The present invention provides methods and systems for facilitating the distribution of a communication, for example, using one or more enterprise applications. According to one embodiment, the method comprises obtaining information regarding one or more entities. Using a software application, hardware device or combination thereof, a given entity is selected from the one or more entities. A given member of the enterprise is selected based on a path between the given member of the enterprise and a given entity, the path identified by the information regarding the given entity. A communication is addressed from the given member of the enterprise to the given entity.

US Patent:

20200342462, Oct 29, 2020

Filed:

Apr 28, 2020

Appl. No.:

16/861206

Inventors:

- San Francisco CA, US
Sinan Ozdemir - San Francisco CA, US
Eduardo González Ponferrada - San Francisco CA, US
Shayaan Ahmad Abudullah - San Francisco CA, US
Jeff Patterson - Pleasant Hills CA, US
Scott Golubock - Morgan Hill CA, US
Antony Brydon - San Francisco CA, US

International Classification:

G06Q 30/00
G06Q 10/06
G06Q 10/10
G06F 16/35
G06F 16/901
G06N 20/00
G06N 5/04
G06F 40/205

Abstract:

A customer communication system is configured to automatically communicate with human customers in a conversation including an ordered sequence of messages. Messages from the system to the customers are selected based on a knowledge graph. The knowledge graph including multiple levels of clusters of customer messages, each of the clusters being associated with a responsive supporting message. The customer communication system is optionally configured to identify inadequacies in the knowledge graph and obtain corrections from a human expert. The system may be adapted to communicate with parties other than customers.

US Patent:

20170243137, Aug 24, 2017

Filed:

Apr 14, 2017

Appl. No.:

15/488429

Inventors:

- San Francisco CA, US
Vlad Georgescu - London, GB
Jeff Patterson - Pleasant Hill CA, US
Antony Fenwick Brydon - San Francisco CA, US
Jason Fama - San Carlos CA, US
Scott Golubock - Morgan Hill CA, US
Jean Tessier - San Francisco CA, US
Stephen Hsu - San Francisco CA, US

Assignee:

Directly, Inc. - San Francisco CA

International Classification:

G06N 99/00
G06Q 30/00

Abstract:

In a crowd sourcing approach, responses to customer service inquiries are provided by routing a subset of the inquiries to an independent group of experts. The customer service inquiries are optionally routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. Embodiments include methods of classifying customer service inquiries, training a machine learning system, and/or processing customer service requests.