Skills:
Hardware/Software Expertise - Avaya Aura Communications Manager R6, various Avaya media servers and gateways (G650, G700, G450, G430, S8300, S8500, S87xx, S8800, Dell R610, HPDL360 series servers), Avaya Aura R3.x - R6.x, VoIP, Modular Messaging, CMS, Call Center Elite, BSR, Voice Portal, System Manager/Session Manager, Proactive Contact System, AES 3.1 - 6.x, Avaya Master WebLM, IP Softphone, IP Agent, One-X Agent, One-X Communicator, Avaya 6400s & 9600 series TDM & IP telephone sets. Firmware and software upgrades to programmable circuit packs, servers, and gateways in Avaya CM environments as well application product support and patch management. Configuration and administration of third-party vendor applications Empirix, Prognosis, Sipera, Envision, NICE, VPI, IEX, Aspect, Salesforce, Ariba 9r Buyer, SAP, ALI Solutions, Symon, Targetvision, Cisco ICM, eCAS.