EXL - Noida Area, India since Dec 2012
Lead Assistant Manager
EXL Service Oct 2010 - Nov 2012
Assistant Manager
HCL Technology BPO Services Ltd. Jun 2006 - Feb 2009
Team Leader (Operation)
Education:
Hemwati Nandan Bahuguna Garhwal University 1999 - 2002
B.C.A
Skills:
Team Management BPO Management Six Sigma Service Delivery Quality Assurance Vendor Management CRM MIS Operations Management Performance Management Business Process Improvement Employee Engagement Process Improvement Business Analysis Statistical Reporting