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Andrea L Mocko

age ~34

from Halethorpe, MD

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Also known as:
  • Andrea Lynn Mocko
Phone and address:
4 Fallen Tree Ct #4D, Baltimore, MD 21227
Related to:
Connected to:

Andrea Mocko Phones & Addresses

    s
  • 4 Fallen Tree Ct #4D, Halethorpe, MD 21227
  • Baltimore, MD
  • North Port, FL

Work

  • Company:
    University of maryland baltimore county
    Jul 2018
  • Position:
    Technology support center manager

Education

  • Degree:
    Masters, Master of Arts
  • School / High School:
    University of Maryland Baltimore County
    2014 to 2019

Skills

Microsoft Office • Os X • Powerpoint • Data Analysis • Microsoft Word • Microsoft Excel • Spanish • Technical Support • Html • Css • Customer Support • Request Tracker • Confluence • Blackboard • Research • Employee Training • Recruiting • Knowledge Management • Customer Service

Languages

English

Ranks

  • Certificate:
    License D9Cc48

Interests

Social Services • Education • Environment • Science and Technology • Animal Welfare • Health

Industries

Higher Education

Resumes

Andrea Mocko Photo 1

Technology Support Center Manager

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Location:
4 Fallen Tree Ct, Halethorpe, MD 21227
Industry:
Higher Education
Work:
University of Maryland Baltimore County
Technology Support Center Manager
University of Maryland Baltimore County Jun 2012 - Oct 2014
Technical Support Specialist
University of Maryland Baltimore County Jun 2012 - Oct 2014
Technology Support Center Coordinator at Umbc
Accordingtoandrea.com Jun 2012 - Oct 2014
Writer
University of Maryland Baltimore County 2011 - May 2012
Senior Student Consultant
Education:
University of Maryland Baltimore County 2014 - 2019
Masters, Master of Arts University of Maryland Baltimore County 2012 - 2014
University of Maryland Baltimore County 2008 - 2012
Bachelors, Bachelor of Science, Psychology Seton Keough High School 2004 - 2008
Skills:
Microsoft Office
Os X
Powerpoint
Data Analysis
Microsoft Word
Microsoft Excel
Spanish
Technical Support
Html
Css
Customer Support
Request Tracker
Confluence
Blackboard
Research
Employee Training
Recruiting
Knowledge Management
Customer Service
Interests:
Social Services
Education
Environment
Science and Technology
Animal Welfare
Health
Languages:
English
Certifications:
License D9Cc48
Leading A Customer-Centric Culture
License 75D31F
License 7F0959
Omnifocus For Mac Essential Training
License 04F790
License 678Ed3
License A69226
License Aeb954
License 8B4813
License 46Fb46
License 007373
License Df8Acf
Lynda.com, License D9Cc48
Lynda.com
Lynda.com, License 75D31F
Lynda.com, License 7F0959
Lynda.com, License 04F790
Lynda.com, License 678Ed3
Lynda.com, License A69226
Lynda.com, License Aeb954
Lynda.com, License 8B4813
Lynda.com, License 46Fb46
Lynda.com, License 007373
Lynda.com, License Df8Acf
Customer Service Fundamentals
Google Calendar Essential Training
Mac Os X Yosemite New Features
Itil Foundations
Building Customer Loyalty
Customer Service Over the Phone
How To Serve Customers Using Social Media
How To Manage Customer Expectations For Frontline Employees
Google Calendar Advanced Tips and Tricks
The Manager's Guide To Managing Customer Expectations
Onboarding New Hires
Managing A Customer Contact Center

Classmates

Andrea Mocko Photo 2

Andrea Mocko

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Schools:
Ascension School Baltimore MD 1995-2004
Community:
Vernon Weinkam
Andrea Mocko Photo 3

Andrea Mocko

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Schools:
Ascension School Baltimore MD 1994-2004, Seton Keough High School Baltimore MD 2004-2008
Andrea Mocko Photo 4

Ascension School, Baltimo...

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Graduates:
Andrea Mocko (1994-2004),
Denise Cross (1978-1982),
Heather Lewis (1986-1988),
Diana Beadenkopf Parr (1967-1971)
Andrea Mocko Photo 5

Seton Keough High School,...

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Graduates:
Andrea Mocko (2004-2008),
Janney Melanie (1991-1995),
Katie Durans (2000-2004),
April Messina (1987-1991),
Theresa Wojtulewicz (1985-1989)

Googleplus

Andrea Mocko Photo 6

Andrea Mocko

Lived:
Arbutus, MD
Hanover, MD
Greenbelt, MD
Work:
UMBC - Technology Support Center Specialist
Education:
UMBC - Psychology, Biology, Sociology, Seton Keough, Ascension School
Andrea Mocko Photo 7

Andrea Mocko

Work:
University of Maryland Baltimore County - TSC Specialist (2012)
University of Maryland Baltimore County - Tech Support Center Senior Student Consultant (2009-2012)
University of Maryland Baltimore County - Psychology Department Research Assistant (2011-2011)
Education:
University of Maryland Baltimore County - Instructional Systems Development M.A., University of Maryland Baltimore County - Psychology B.S., Biology minor, Sociology minor, Seton Keough High School, Ascension School
Andrea Mocko Photo 8

Andrea Mocko

Youtube

Using FAQs to Help Users Help Themselves

Using FAQs to Help Users Help Themselves

Andrea Mocko is the Coordinator, Technology Support Center and has bee...

  • Duration:
    34m 36s

STUPID IS AS STUPID DOES

STUPID IS AS STUPID DOES

A quick re-cap of an ill-advised long run from this weekend. Lessons l...

  • Duration:
    6m 29s

Chris Mocko Pre-2017 Lake Sonoma 50 Mile Inte...

Chris Mocko Pre-2017 Lake Sonoma 50 Mile Interview

An interview with Chris Mocko before the 2017 Lake Sonoma 50 Mile.

  • Duration:
    16m 43s

MALIOT MOCKO

MALIOT MOCKO
  • Duration:
    20s

8 PRODUCTS I CANT STOP USING! AMAZING MAKEUP ...

8 PRODUCTS I CANT STOP USING! AMAZING MAKEUP MUST ...

I wanted to share 8 makeup products I can't stop using! These are dail...

  • Duration:
    15m 30s

Chris Mocko Post-2017 Lake Sonoma 50 Mile Int...

Chris Mocko Post-2017 Lake Sonoma 50 Mile Interview

An interview with Chris Mocko after his third-place finish at the 2017...

  • Duration:
    16m 52s
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