Randstad Technologies US - Fort Lauderdale, FL since Jun 2013
Manager, IT Service Desk
Health Management Associates, Inc. Jun 2010 - Jun 2013
Manager, IT Service Desk
Arise Virtual Solutions Inc. 2002 - May 2010
Service Desk Manager
Compass Group USA May 2001 - Oct 2002
IT Network Deployment Team Lead
Goodrich Aerospace Nov 1998 - Apr 2001
Senior Support Analyst
Education:
University of Tennessee-Knoxville 1984 - 1989
Skills:
Vendor Management Itil Help Desk Support Troubleshooting Call Center Consulting Technical Support Windows Server Software Documentation Active Directory Information Technology Windows 7 Citrix Disaster Recovery Process Improvement Microsoft Technologies Service Desk Management Service Desk Cisco Technologies Sharepoint Security System Administration It Management Networking Network Security Call Centers Servers Data Center Visio Integration Computer Hardware It Service Management Vmware Windows Xp Microsoft Exchange Cloud Computing Network Administration Vpn Hardware Business Process Improvement