Alicia P Jones

US Patent:

20150293356, Oct 15, 2015

Filed:

Apr 11, 2014

Appl. No.:

14/251094

Inventors:

- Charlotte NC, US
Richard Andrew Starbuck - Walnut Creek CA, US
Carrie Anne Hanson - Charlotte NC, US
Alicia C. Jones - Fort Mill SC, US

Assignee:

Bank of America Corporation - Charlotte NC

International Classification:

G02B 27/01
H04W 4/20
G06K 9/00

Abstract:

Systems, apparatus, and computer program products are provided for implementing a wearable computing device having an Optical Head-Mounted Display (OHMD) to automatically determine which individuals within a business environment, such as a retail store, banking center or the like, are established customers. Such a determination of established customer status is conducted without requiring any action on behalf of the individuals/customers currently located within the business environment and can be accomplished when the established customer enters the business location or shortly thereafter. Once established customers are identified, customer indicators are provided within the view of the OHMD, so that a business associate/employee can readily identity which individual within their field of view are established customers.

US Patent:

20150294306, Oct 15, 2015

Filed:

Apr 11, 2014

Appl. No.:

14/251291

Inventors:

- CHARLOTTE NC, US
Richard Andrew Starbuck - Walnut Creek CA, US
Carrie Anne Hanson - Charlotte NC, US
Alicia C. Jones - Fort Mill SC, US

Assignee:

BANK OF AMERICA CORPORATION - CHARLOTTE NC

International Classification:

G06Q 20/38
H04L 29/06

Abstract:

Embodiments are directed to receiving a token from a wearable device carried by a customer, the token for user authentication based on a visitation pattern of the customer. Embodiments include receive, from the wearable device carried by the customer, the token comprising user authentication information associated with the customer, wherein receiving the token indicates a current visit of the customer to the financial institution location; access, based at least in part on the user authentication information, a visitation history from a customer profile associated with the customer; determine, based at least in part on the visitation history, whether the current visit falls within a recognized visitation pattern; and authenticate, based at least in part on the determination, the customer for performing a transaction at the financial institution location.

US Patent:

20150294307, Oct 15, 2015

Filed:

Apr 11, 2014

Appl. No.:

14/251351

Inventors:

- Charlotte NC, US
Richard Andrew Starbuck - Walnut Creek CA, US
Carrie Anne Hanson - Charlotte NC, US
Alicia C. Jones - Fort Mill SC, US

Assignee:

BANK OF AMERICA CORPORATION - Charlotte NC

International Classification:

G06Q 20/38
H04L 29/06

Abstract:

Embodiments are directed to communicating an operating system-level token for user identification and/or authentication. Embodiments store a token at an operating system-level, wherein the token is accessible by an operating system running on the apparatus, and wherein the token comprises user identification information and/or user authentication information; and in response to an initiating event, initiate communication of the token to a second apparatus external to the apparatus. Some embodiments include initiation of an operation system-level instruction set for periodically, continuously, or in response to detecting a request, initiating communication of the token.

US Patent:

20150294322, Oct 15, 2015

Filed:

Apr 11, 2014

Appl. No.:

14/250972

Inventors:

- Charlotte NC, US
Richard Andrew Starbuck - Walnut Creek CA, US
Carrie Anne Hanson - Charlotte NC, US
Alicia C. Jones - Fort Mill SC, US

Assignee:

Bank of America Corporation - Charlotte NC

International Classification:

G06Q 30/02
H04N 7/18
G06T 11/60
G06Q 10/06
G06K 9/00

Abstract:

Systems, apparatus, and computer program products are provided for security-monitoring at a place of business by automatically determining which individuals within a business location, such as a retail store, banking center or the like, are established customers of the business. Such a determination of established customer status is conducted without requiring any action on behalf of the individuals/customers and may be accomplished proximate in time to the individuals arriving at the business location. Once the established customers have been determined, the present invention provides for attaching customer identifiers to the established customers appearing within a live video stream displayed by the security-monitoring system to thereby create an augmented reality environment within the display.

US Patent:

20150294405, Oct 15, 2015

Filed:

Apr 11, 2014

Appl. No.:

14/250997

Inventors:

- Charlotte NC, US
Richard Andrew Starbuck - Walnut Creek CA, US
David M. Grigg - Rock Hill SC, US
Alicia C. Jones - Fort Mill SC, US
Audrey L. Longfellow - Oak Hill VA, US

Assignee:

BANK OF AMERICA CORPORATION - CHARLOTTE NC

International Classification:

G06Q 40/02

Abstract:

Systems, apparatus, methods, and computer program products are provided for a virtual banking experience using a wearable computing device. Embodiments of the invention involve a memory device; and a processing device operatively coupled to a memory; a computing processor; and a module configured to cause the one or more computing processors to receive an indication that the customer desires to initiate a virtual banking session using the OHMD; receive from the customer a selection of a real agent or a virtual agent for conducting the virtual banking session; configure a virtual banking environment comprising one or more virtual objects for facilitating the virtual banking session, wherein the virtual banking environment comprises one or more virtual objects associated with one or more financial institution products and/or services; and implement, via the OHMD, the virtual banking session involving the customer and the customer-selected real agent or the customer-selected virtual agent.

US Patent:

20140108288, Apr 17, 2014

Filed:

Oct 15, 2012

Appl. No.:

13/652120

Inventors:

- Charlotte NC, US
Rajat Agrawal - Sunnyvale CA, US
Wanwen Han - Jersey City NJ, US
Alicia C. Jones - Fort Mill SC, US
Su Liu - Pittsburgh PA, US
Cameron Jungeun Park-Hur - Castro Valley CA, US
Nir Rachmel - Brookline MA, US
Lynn Streja - Pittsburgh PA, US
Elizabeth S. Votaw - Potomac MD, US

Assignee:

Bank of America Corporation - Charlotte NC

International Classification:

G06Q 10/00

US Classification:

705342

Abstract:

Embodiments of the invention are directed to systems, methods, and computer program products for providing a record of an interactive conference, such as a video conference. The systems, methods, and computer program products determine that an operative connection has been established between a user device of a user and a system associated with a representative of a financial institution, such that the user and the representative are conducting a conference; identify a document referenced during the conference; capture at least a portion of the conference in a record; associate the document with the record; and store the record. Customers of financial institutions desire to have records of their interactions with representatives of the financial institution and the embodiments of this invention assist the customer in maintaining and organizing those records.

US Patent:

20140108557, Apr 17, 2014

Filed:

Oct 15, 2012

Appl. No.:

13/651966

Inventors:

- Charlotte NC, US
Rajat Agrawal - Sunnyvale CA, US
James Robert Grimsley - Dover FL, US
Wanwen Han - Jersey City NJ, US
Alicia C. Jones - Fort Mill SC, US
Su Liu - Pittsburgh PA, US
Cameron Jungeun Park-Hur - Castro-Valley CA, US
Nir Rachmel - Brookline MA, US
Lynn Streja - Pittsburgh PA, US
Elizabeth S. Votaw - Potomac MD, US

Assignee:

BANK OF AMERICA CORPORATION - Charlotte NC

International Classification:

G06F 15/16

US Classification:

709205

Abstract:

Embodiments of the invention are directed to systems, methods and computer program products for providing an interactive conference, such as a video conference. The system, methods, and computer program products determine that an operative connection is being established between a user device of a user and a system associated with a representative of a financial institution, such that the user and the representative may conduct a conference; provide a document viewable by both the user and the representative during the conference; and enable the document to be edited by at least one of the user and the representative during the conference. The document may be an uploaded document or an account view. The system, method, and computer program product provide augmented service to customers of financial institutions when the customers are participating in a conference with a representative of the financial institution.