Self Employed since Jan 2009
Consultant
Office Depot Jun 2007 - Dec 2008
Global Senior IT Manager
Citibank International 1996 - 2007
VP Quality Manager for Latin America
Citibank Latin America 1996 - 2007
Regional Call Center & Quality Manager
Citi Group 1985 - 2007
VP
Education:
City University of New York-Hunter College
B.A., Communications, English & Education
University of Michigan
M.S., Communications -Speech and Language Pathology
Skills:
Analysis Team Building Leadership Management Program Management Banking Strategic Planning Training Project Management Vendor Management Process Improvement Business Analysis Risk Management Change Management Team Leadership Six Sigma Operations Management Sdlc Call Centers Customer Satisfaction Business Process Improvement Cross Functional Team Leadership Process Engineering Coaching Management Consulting Project Planning Quality Assurance Team Management Software Documentation Compliance Call Center Mentoring