Alexandra Ursu

• Company:

  Vodafone romania

  Sep 2011
• Address:

  Bucharest
• Position:

  Project manager customer operations

• Degree:

  Master
• School / High School:

  SNSPA

  2006 to 2008
• Specialities:

  Project Managment

Project Management • Problem Solving • Analysis • Team Management • Project Delivery • Project Portfolio Management • Agile Project Management • Customer Service • Customer Satisfaction • Customer Experience • Customer Retention • Customer Oriented • Telecommunications • Call Center • Call Centers • Direct Sales • Project Planning • Cross-functional Team Leadership • Training • Contract Negotiation • Recruiting • Team Leadership

• Course:

  Team Leader
• Organization:

  Vodafone
• Description:

  Team Management(TMI), Coaching Course(HR Romania)

Telecommunications