Lawrence Johnson - Sudbury MA Alberto Velella - Waltham MA James P. Twitchell - Chelmsford MA
Cisco Technology, Inc. - San Jose CA
37926502, 714 4, 714 15, 700 99, 700121
Techniques are provided for use in generating call routing control scripts. The techniques permit call routing control scripts, initially generated for use in controlling a first communication system, to be adapted for use in controlling a second, different communication system. More specifically, in these techniques, values (e. g. , numerical values) used to identify script-controlled objects (i. e. , physical or logical entities in the first system) in the initially-generated script, are replaced with values identifying equivalent objects in the second system, to thereby facilitate creation of another script that is executable by the second system. The initially-generated script contains a section in which the object identification values used in the initially-generated script are grouped together, in association with respective logical handles/names and respective object classifications of the objects that they identify, in order to facilitate determination of the equivalent objects.
A technique for use in controlling routing of a call in a communications system is provided. In one embodiment of the technique, a call routing script is used. The script includes at least one call routing instruction that refers to a variable whose value is stored externally to the script. The value of the variable is determined by the system when the system executes the script for determining a destination for the call. The value of the variable is stored in a database, and the database is read to determine the value of the variable.
Lawrence Johnson - Sudbury MA Alberto Velella - Waltham MA David D. Smith - Merrimack NH James P. Twitchell - Chelmsford MA
Cisco Technology, Inc. - San Jose CA
A technique for use in controlling the routing of a call in a communications system is provided. In one embodiment of the technique, a call routing script is generated. The script includes at least one call routing instruction of a predetermined type that refers to a variable whose value is stored externally to the script. The value of the variable is determined by the system when the system executes the script for use in determining a destination of the call.
Systems, Methods, And Computer Programs Products Providing Relevant Correlation Of Data Source Performance
- Sunnyvale CA, US Aashay Joshi - Waltham MA, US Alberto Velella - Waltham MA, US Yarom Gabay - Waltham MA, US Jason Sprague - Waltham MA, US
G06F 11/34 G06F 11/30 G06F 11/20
A method performed by a monitoring tool in a computer system, the method including: for a set of network nodes in a computer system: applying a correlation formula on an input based on performance data of the set, and determining a correlation score based on applying the correlation formula, the correlation score indicating a correlation between network nodes in the set; determining, based on the correlation scores, a first list including a first plurality of network nodes having a correlation score that satisfies a first threshold; identifying a second plurality of network nodes included in the first list, the second plurality of network nodes having a correlation score that satisfies a second threshold, which indicates a correlation that is higher than the first threshold; analyzing the performance data of the second plurality against a constancy metric; and removing, based on the analyzing, the second plurality from the first list.
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