Dorchester Collection
Service Quality Supervisor For Global Contact Center
The Beverly Hills Hotel
Contact Center Specialist
Fairmont Hotels & Resorts Sep 2013 - Oct 2017
Front Desk and Reservations Agent
Mr C Hotel May 2012 - Sep 2013
Concierge
Intercontinental Hotels Group (Ihg) Dec 2010 - May 2012
Guest Relations Agent
Education:
California State University, Long Beach 2000
Associates, Marketing, Business Management, Business, Management
Skills:
Front Office Hotels Opera Hotel Booking Concierge Services Opening Hotels Microsoft Office Revenue Analysis Pre Opening Reservations Reservation Hotsos Boutique Hotels Up Selling Goconcierge Five Star Service Open Table Employee Training Job Scheduling Vip Services Guest Recovery Rate Management